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Restore failed

Created: 08 Sep 2013 • Updated: 12 Sep 2013 | 17 comments
iaw's picture
This issue has been solved. See solution.

Hi,

My restoration test is failed with below error, please help

09/09/2013 01:30:31 - begin Restore
09/09/2013 01:30:31 - number of images required: 1
09/09/2013 01:30:31 - media needed: HU5061
09/09/2013 01:30:32 - restoring from image app2b_1378663747
09/09/2013 01:30:32 - restored from image app2b_1378663747; restore time: 0:00:00
09/09/2013 01:30:32 - Warning bprd (pid=31189) Restore must be resumed prior to first image expiration on Mon 23 Sep 2013 01:09:07 AM WIT
09/09/2013 01:30:32 - end Restore; elapsed time 0:00:01
Failed to get status code information (2850)
 

Thanks,
IAW

Operating Systems:

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Wiriadi Wangsa's picture

Hi Iaw,

Unfortunately status code 2850 is very generic. What kind of restore are you doing? for example, Windows file system restore, Exchange database restore etc.

The restore appears to fail very quickly. If you launch it from a Windows 2008 box, make sure you launch the Backup, Archive & Restore GUI using "Run As Administrator". 

You can also check the bprd log in master server (and look for PID 31189).

All the best.

 

 

Marianne's picture

You need to give us more info...

Is this a filesystem or database restore?

To same or different client?

Please show us all text in the Results tab of the BAR GUI.

Ensure the following log folders exist for troubleshooting:

On master: bprd (NBU needs to be restarted after folder is created).

On media server: bpbrm and bptm

On client: bpcd and tar

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

iaw's picture

Hi,
Its file system restore to the same client (original destination)
Master/media and Client use linux OS.
Currently, I only have bprd log attached.
Hope it helps in troubleshooting the issue.

Thanks,
IAW

AttachmentSize
log1.txt 9.78 KB
Marianne's picture

Seems you were trying to restore to the master server?

START RESTORE -k 1 -c app2b -hostname app2b -rclnt master1 -rclnthostname master1....

bprd log does not contain any info that corresponds with the times seen in Activity monitor.

We need a full set of logs that covers the time that files were browsed and where restore job is initiated.

Please ensure that all of the log folders exist (see my previous post) before you start another restore.

Please also post all text in the progress log of the BAR GUI.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

iaw's picture

Hi, Please find attached, bpbrm and bptm logs in media server.

 

AttachmentSize
bpbrm.txt 3.04 KB
Marianne's picture

We see bpcd connection from media2 to itself failing?!

21:38:42.730 [14622] <2> logconnections: BPCD CONNECT FROM 10.53.99.100.55490 TO 10.53.99.100.13782 fd = 4
21:38:42.767 [14622] <2> ConnectToBPCD: bpcd_connect_and_verify(media2, media2) failed: 46
21:38:42.767 [14622] <16> bpbrm start_bpcd_stat: bpcd on media2 exited with status 59: access to the client was not allowed

Which OS on media2? 

Have you checked SERVER entries on media2?

Please - we need a full set of logs for the same restore attempt - at least bprd on the master and bpbrm on the media server.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

SOLUTION
iaw's picture

media2 is linux OS.
Should I also need to add the client hostname in SERVER entries on media2?
I will do test, and give the updated log if still failed.

iaw's picture

Hi, Still I get the same error :( , PFA the bprd and bpbrm logs.

Also, how to make timestamp in the log?

AttachmentSize
bprd.txt 6.28 KB
revaroo's picture

Post up the bpbrm and bptm logs from the media server too.

Let's also see full output of the Detailed Status from the restore job.

iaw's picture

Hi, PFA bptm and detail status from restore job.

Thanks

AttachmentSize
bptm_restorestatus.txt 3.99 KB
Marianne's picture

Please post FULL logs - the snippets that you posted do not help.

Copy entire log files to bprd.txt  and bpbrm.txt.

Or else go up MUCH higher in bprd to start of browsing for images along with job setup.
Same with bpbrm - we need to see first connection from the master with restore instruction.

Posting the end of restore with just the failure does not help.

 

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

iaw's picture

Hi, PFA all the entire logs, bprd.txt  and bpbrm.txt.

Thanks

AttachmentSize
bpbrm.txt 2.51 KB
bprd.txt 9.8 KB
Marianne's picture

This is exactly what I was asking in this post:

https://www-secure.symantec.com/connect/forums/restore-failed-4#comment-9200761

We see bpcd connection from media2 to itself failing?!

Have you checked SERVER entries on media2?

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

iaw's picture

You were right Marianne.
Since I am new on this, I was not realized the point to check the server entries.
Thanks A lot ...

revaroo's picture

iaw, you need to mark Mariannes post that helped as the solution then.