The restore failed to recover the requested file(5)

sid33's picture

hello All ,

I am facing lot of issues with NDMP restores . the backups are perfect , the vtl is perfectly importing the tapes ...but when i am trying to start the restore ..it kicks off fine and restores some kbs of data aswell ....suddenly it fails with the error 5 (the restore failed to recover the requested files ) .
can anyone please let me know what are the issues related to this error so that i can try them to get my pending restores done .

thank you
Sid.

sid33's picture

examples

10/30/2009 15:19:54 - started process bptm (pid=2224)
10/30/2009 15:19:54 - mounting HA8929
10/30/2009 15:19:52 - granted resource  HA8929
10/30/2009 15:19:52 - granted resource  Sj5-vtl-1-50
10/30/2009 15:20:06 - mounted HA8929; mount time: 0:00:12
10/30/2009 15:20:09 - positioning HA8929 to file 3
10/30/2009 15:20:10 - positioned HA8929; position time: 0:00:01
10/30/2009 15:20:13 - begin reading
10/30/2009 18:15:04 - Error ndmpagent (pid=2223) NDMP restore failed from path /vol/wslocal14
10/30/2009 18:15:11 - end reading; read time: 2:54:58
10/30/2009 18:15:18 - Error bpbrm (pid=2215) client restore EXIT STATUS 5: the restore failed to recover the requested files
10/30/2009 18:15:18 - restored from image sjc5-netapp10a.cisco.backpacs.net_1250506012; restore time: 30:07:22
10/30/2009 18:15:21 - end Restore; elapsed time 30:07:53
the restore failed to recover the requested files (5)

Zahid.Haseeb's picture

 See this it may help

 See this it may help you

https://www-secure.symantec.com/connect/forums/restore-failed-recover-requested-files5



Thanks in Advance
Zahid Haseeb

sid33's picture

can you look into this and tell where is the problem

11/02/2009 23:17:42 - mounting HA8763
11/02/2009 23:17:42 - granted resource  HA8763
11/02/2009 23:17:42 - granted resource  Sj5-vtl-1-50
11/02/2009 23:17:53 - mounted HA8763; mount time: 0:00:11
11/02/2009 23:17:55 - positioning HA8763 to file 5
11/02/2009 23:17:55 - positioned HA8763; position time: 0:00:00
11/02/2009 23:17:57 - begin reading
11/02/2009 23:18:06 - Error ndmpagent (pid=16761) NDMP restore failed from path /vol/wslocal6
11/02/2009 23:18:08 - end reading; read time: 0:00:11
11/02/2009 23:18:16 - Error bpbrm (pid=16748) client restore EXIT STATUS 5: the restore failed to recover the requested files
11/02/2009 23:18:16 - restored from image sjc5-netapp02a.cisco.backpacs.net_1248696214; restore time: 0:01:13
11/02/2009 23:18:17 - end Restore; elapsed time 0:01:16
the restore failed to recover the requested files (5)

Deepak W's picture

Can you pl provide the source

Can you pl provide the source and destination paths.

Also pl share the device details - both NDMP device and the VTL you'd mentioned.

This will help us helping you.

--
Deepak W

(Kindly close the thread if your query is resolved)

Zahid.Haseeb's picture

HI Sid33 .but when i am

HI Sid33

.but when i am trying to start the restore ..it kicks off fine and restores some kbs of data aswell

1.) if you are using the SQL restore kindly close the console of SQL and should delete any database which is already stuck in restoring. this is one clear major issue which comes in SQL restore.

2.) Do you have one and half times more space than your database backup size? there should be around 150 times more space where you try to restore.

Thanks in Advance
Zahid Haseeb

Marianne van den Berg 2's picture

Zahid, what makes you mention

Zahid, what makes you mention SQL? Please have another look at the original post - it's an NDMP restore.

sid33's picture

10/30/2009 18:15:04 - Error

10/30/2009 18:15:04 - Error ndmpagent (pid=2223) NDMP restore failed from path /vol/wslocal14--- it says ndmpagent error - can someone please talk about it ....?

Marianne van den Berg 2's picture

Please share restore log

Hi sid33

Deepak has asked some valid questions about 2 days ago.
What is the NBU version?
Are you doing restore with or without DAR?
Please also share the restore log. If it was initiated from a Unix master, it will be in /usr/openv/netbackup/logs/user_ops/root/logs.
If there's a .chg and .log, please share both.

Karthikeyan Sundaram's picture

Yes We need your Restore Logs

Possible Reasons.

Network Connectivity.

Space Issue. 

Tape/Drive Issue.

Anyway your restore log will have this informations. Check for above kind of errors. and post it here.

Thanks,
Karthikeyan Sundaram.