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the restore failed to recover the requested files(5) - please help

Updated: 21 May 2010 | 4 comments
NBFREAK's picture
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Hi All ,

I need to restore a data of one client(X) to another cleint(Y) server. bothe the clients are under same master server. I have a mapped a drive of (X) client in Client (Y), selected that mapped drive as a restore location. it is failing with error code 5. please help me .

please do the needful

thanks all.

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Andy Welburn's picture
19
Oct
2009
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Instead of trying to restore to a mapped drive

why not change the destination client of the restore?

In the Backup, Archive & Restore GUI, select File/Specify NetBackup Machines & Policy type. In the window, select "Server to use for backups & restores" (your Master server), "Source client for restores", "Destination client for restores" & "Policy type for restores".

Just thought: You haven't said what O/S your clients are running, so this may still be an issue.

Regards Andy

"It's not too late to panic ..."

NBFREAK's picture
19
Oct
2009
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Its windows 2003

i don have luck when i try, please find the below logs.

15:51:23 10/19/2009: Restore Started

15:51:24 (128508.xxx) Restore job id 128508 will require 1 image.
15:51:24 (128508.xxx) Media 123456 is needed for the restore.

15:51:33 (128508.001) Restoring from image created 10/17/2009 3:11:27 AM
15:51:35 (128508.001) INF - Waiting for positioning of media id QB5610 on server XXXXXXXXXX for reading.
15:51:38 (128508.001) INF - TAR STARTED
15:52:25 (128508.001) INF - Beginning restore from server ncsjptonbu01.ap.jnj.com to client XXXXXXXXXX01.15:52:26 (128508.001) TAR - F:\XXXXX\
15:52:26 (128508.001) MNR - The file was renamed to the following:
15:52:26 (128508.001) UTF - Y:\
15:52:26 (128508.001) WRN - can't create directory: Y:\ (WIN32 3: The system cannot find the path specified. )
 

 F:\XXXX\: This the source data of X server.

Y:\ : This is the destination path to restore the data of X server.( this the drive mapped of Y server in the master/ X server  to restore the data)

Please advice
Thanks in advance

 

Andy Welburn's picture
19
Oct
2009
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Is this Y: drive mapped to the Y client?

I'm presuming it is, so I'd go back to my original answer.

In the BAR GUI:

source client would be X (or specifically ncsjptonbu01.ap.jnj.com with path F:/oradata)

destination client would be Y with path "whatever path you want to restore to on client Y"

This saves "messing" around mapping drives - more direct & achieves the same thing.

Regards Andy

"It's not too late to panic ..."

Marianne van den Berg's picture
19
Oct
2009
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It might be a permission

It might be a permission issue on the mapped drive.
NetBackup will try to access the mapped drive as the logon account used for the NetBackup Client Service. The default is LocalSystem which will not have access.
Change the logon account to a domain user with write access on the source server.
Logon as the user starting the NBU client service and see if you are able to create folders on drive Y.
Ensure you have a tar log directory on the client you are restoring to.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows.
Handy NBU links