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Restore imported Catalog from Different server

Created: 21 Mar 2013 | 20 comments

Hello,

I need to be able to restore data from my tapes using a different server. Our primary backup server died and we had to built another one. It is the same specs, running Windows 2003 server with NetBackup 6. I was able to config the new server (new name) with our tape backup and find all the tapes. I was able initialize Import of the catalogs that were on the tapes. I found the one I need and did an import. It was successful. Now my question is what is my next step to be able to restore this data. When I try to use the Backup/archive/restore it does not find anything.

If anyone could guide me here that would be great.

Operating Systems:

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StefanosM's picture

you can bot restore the catalog to a server with diferent name. you must use the same netbackup name.

Marianne's picture

Did you import a catalog tape or a normal backup tape?

If normal backup tape, please show us the text in the Results tab of the phase 2 Import.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

lsalomon's picture

The imports was from catalog, but It does seem to be failing on us. here is what are getting and not sure when it is not letting us access that file since it was a successful backup. Is there any other way to get the data from the tape?
3/21/2013 5:41:53 PM - begin Import
3/21/2013 5:41:56 PM - started process bptm (2672)
3/21/2013 5:41:56 PM - started process bptm (3372)
3/21/2013 5:41:59 PM - started process bptm (2672)
3/21/2013 5:41:59 PM - mounting A00008
3/21/2013 5:41:56 PM - requesting resource A00008
3/21/2013 5:41:57 PM - granted resource A00008
3/21/2013 5:41:57 PM - granted resource HP.ULTRIUM3-SCSI.000
3/21/2013 5:43:06 PM - mounted; mount time: 00:01:07
3/21/2013 5:43:06 PM - positioning A00008 to file 6
3/21/2013 5:44:34 PM - positioned A00008; position time: 00:01:28
3/21/2013 5:44:34 PM - begin reading
3/21/2013 7:40:51 PM - end reading; read time: 01:56:17
3/21/2013 7:40:56 PM - Error bpimport(pid=1904) Import of policy Home_Drives, schedule Full_Backup (napa_1362409019) failed, tar did not find all the files to be restored.
3/21/2013 7:40:57 PM - Error bpimport(pid=1904) Status = no images were successfully processed.
3/21/2013 7:40:57 PM - end Import; elapsed time: 01:59:04
no images were successfully processed(191)

Mark_Solutions's picture

Does this backup span tapes? Could there be a second tape that needs a to have a phase 1 import run as well before the phase 2 can be run?

Authorised Symantec Consultant

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Yasuhisa Ishikawa's picture

I believe you are importing tapes for nomal backup as policy name Home_Drives sounds like so.
And, looking job detailes you posted, I also believe you have never finished phase I for tape that contains fragment 2 of backup id napa_1362409019. Please complete phase I(Initiate Import) for all the tapes in same volume pool, and try phase II(Import) again.

BTW, why don't you install new server with same name? If configured with same name, you can recover the master server from catalog backup. Import is time consuming process for disaster recovery.

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

lsalomon's picture

yes these is a pretty big full backup so a second tape might be in the mix. How would I do that. Would I just need to do an initiate import all all may tapes?

Yasuhisa Ishikawa's picture

If I were you, dig logs on existing server to find out trailing tapes.
But if old server is completely lost, I have no idea other than importing all the tapes in the volume pool.

I recommend you to reinstall this new server with same name and recover from catalog backup(if you have).

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

Mark_Solutions's picture

Do the phase 1 for everything I guess - then you can query the catalog and select all of your phase 2 imports

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

lsalomon's picture

The new server was named the same. how can I recover the master server from Catalog backup? Would you know the steps for that. Sorry this is the first time we have had to do this and unsure of the process.

Mark_Solutions's picture

As long as NetBackup is the same version and patch level and installed to the same directory (drive letter or location) then you just need the catalog tape (and preferably the catalog DR file if you did a hot catalog backup)

See the Troubleshooting Guide for full steps for the recovery - should be in the DOCS folder of your installation media - or download it from the support site

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

Marianne's picture

Confused here...

Your opening post:

I was able to config the new server (new name)...

Your last post: 

The new server was named the same.

If the server name is really the same, you can recover from catatolg backup.
The steps to perform depends on whether you've done hot or cold catalog backup.

See chapter 7 of NBU 6 Troubleshooting Guide: http://www.symantec.com/docs/TECH43974 
 

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

purdue's picture

If disaster happen what's the folder we need to save? Is it db folder located under C:\Program Files\veritas\Netbackup\db.

In this case this is Windows Master Server.

StefanosM's picture

C:\Program Files\veritas\Netbackup\db.
C:\Program Files\veritas\Netbackupdb\data
C:\Program Files\veritas\Netbackup\var

but you can not copy the database with netbackup services open. Use the NBU catalog policy to backup netbackup database

purdue's picture

Thank you. Also is there any folder we need to save on Media server? We have a disk and tape backup going.

purdue's picture

I didn't see any C:\Program Files\veritas\Netbackupdb\data folder on master server. Is this located somewhere else?
 

Yasuhisa Ishikawa's picture

It must be there(install_path\NetBackupDB\data). Is your master clustered?

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

purdue's picture

I'm sorry I do see that folder. I think earlier I was looking into Netbackup folder instaed of NetbackupDB

Marianne's picture

A catalog backup will automatically backup ALL parts of NBU catalogs.

NBU 6 provides 2 catalog backup methods: Hot and cold catalog.

Best to get used to hot catalog backups as NBU 7.x only supports hot catalog backup.
Never  try to manually backup catalog folders using normal filesystem backups - you won't be able to restore the EMM database.

Please see chapter 4 of NBU Admin Guide I: http://www.symantec.com/docs/TECH43931

 

◆ “What is a NetBackup Catalog?” on page 214
◆ “Catalog Protection” on page 220
◆ “Recovering the Catalog” on page 250

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links