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Restore Issue on Exchange 2010

Created: 18 Dec 2012 | 2 comments

When I am trying to restore email using (GRT),it giving me error

Error category    : Resource Errors
Error             : e0000f04 - The media server could not connect to the remote computer. The remote computer may not be running the Backup Exec 
Remote Agent for Windows/Linux. Make sure that the correct version of the Remote Agent is installed and running on the target computer.

For additional information regarding this error refer to link V-79-57344-3844

 I am using BE 2010 R3 and Exchange 2010,

My Exchnage server is 3 VM and I installed agent on only on 1 VM having mailbox,

Please advise do i need to install agent on the CAS role ?, 

Comments 2 CommentsJump to latest comment

CraigV's picture


Depends on where you are trying to restore too. Check the best practices link below:


Alternative ways to access Backup Exec Technical Support:

Solution4all's picture

Hi Ajish,

Yes you need to have backup exec remote agent installed on CAS and on all mailbox server.