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Restore items, which shortcuts has been deleted by the user

Created: 18 Mar 2014 • Updated: 16 Apr 2014 | 8 comments
Anna Bool's picture
This issue has been solved. See solution.

Hi All,

I have a customer that wants to restore all of his archived data back to the exchange server

 During the years the end users has been deleting shortcuts from their mailboxes, while the desktop policy is set to: Shortcut Deletion - Shortcut Only

 which means that the archive contains items that the user in no longer want in his mailbox.


The question is: is there any way to restore the archived data to the exchange server without the items that already does not have the shortcuts 



Operating Systems:

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Rob.Wilcox's picture

Not using the native product, no.

The export is 'all or nothing'.

Anna Bool's picture

Another question, how does it even possible that the user deleted shortcuts while the option "Users can delete items from their archives" is not checked in the site setting 

Rob.Wilcox's picture

If the option on the site settings prevents users from deleting items from their archive, then when they delete an item in Outlook, only the shortcut will be deleted, right?

I might have misundestood your original question.

Are you saying you want to restore items back to the mailbox ONLY if a shortcut exists?

Anna Bool's picture

Exactly. Only if the shortcut exist in the mailbox

Anna Bool's picture

Is the answer in this case is different?

Is it possible to restore items back to the mailbox ONLY if a shortcut exists?

Rob.Wilcox's picture

In product. No.

With 3rd party, eg Archive Shuttle. Yes, kind of.

AndrewB's picture

Hi Anna, yes indeed this is possible. we are doing such projects right now an have in our past portfolio of experience. as mentioned previously, it requires a 3rd party tool.

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner |

MichelZ's picture

Hi Anna

A shortcut and it's corresponding item in the Archive are two separate things.
You can't currently prevent users from deleting the shortcuts in their mailbox.