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Restore job with "status 25" cannot connect on socket

Created: 21 Nov 2012 | 5 comments
John_Optimus's picture

Hi everyone,

We're doing a restore from a NBU master server ver. 5.1 runnning on SunOS, we just need to restore two simple files on a web server (namely *.asp and *.html files). Below is the restore detail from the NBU Admin GUI.

We've tried to restore several times but failed to have a successful restore job and still having the same error restore code. We've tried to restore the files on atem folder to see any difference and have the same issue. Here are the details for the master server and client.

Restore Type


Master Server

NBU version: 5.1

Platform: SunOS 5.9


Client version: 5.1

Platform: Windows Server 2003 32-bit Ent. Edition

Any response is deeply appreciated. Thanks!

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RamNagalla's picture


what is the status of backup?

are you able to connect the bpcd an ventd ports form media server to client/?

and also please provide the restore log, and bpdc log of client...

John_Optimus's picture

Hi Nagalla,

Backups (Full/Incremental backups) are all good w/o errors.

You mean logs directly from the client server? Can you pls specify the path for these logs? Thanks.

RamNagalla's picture


Keep the Verbose = 5 in master/media  and client bp.conf.

then start the restore.

log for restore job:-

In master servers:-


log of bpbrm and bpcd in media server

/usr/openv/netbackup/logs/bpbrm/<today log>


log for bpcd in client


and also provide the output of below commands.

from master and media

/usr/openv/netbackup/bin/bpcltncmd -hn <clientname>

/usr/openv/netbackup/bin/bpclntcmd -ip <clientip>

telnet <clientname> bpcd

telent <clientname> vnetd

ping <client name>

nslookup <clientname>

grep <clientname> /etc/hosts

From client 

/usr/openv/netbackup/bin/bpclntcmd -pn

/usr/openv/netbackup/bin/bpclntcmd -self

John_Optimus's picture


Here is what we have after running the following commands.

# ./bpclntcmd -hn nj7460ltweb01
host nj7460ltweb01: at (0x8703286d)
checkhname: aliases:

# ./bpclntcmd -ip
checkhaddr: host   : nj7460ltweb01: at (0x8703286d)
checkhaddr: aliases:

# telnet nj7460ltweb01 bpcd
Connected to
Escape character is '^]'.

# telnet nj7460ltweb01 vnetd
Connected to
Escape character is '^]'.

ping nj7460ltweb01
nj7460ltweb01 is alive

nslookup nj7460ltweb01

NO output for command "grep <clientname> /etc/hosts"

RamNagalla's picture

IP info looks fine, it would be more help full if you could provide the logs that i asked in previous post.