Restore messages in root of Exchange Mailbox
I am trying to restore some messages kept in the root of a shared (secondary) mailbox. This is at the very top level of the mailbox where the Inbox, Sent, Deleted Items, and other top level folders are listed. They currently have over 3,600 messages there.
I checked the last several full backups we have and there are no messages at the top level showing in the restore selections, only top level folders are visible. Messages under Inbox, Deleted, etc. all show up OK.
How can I recover these messages? Is there some filter preventing me from seeing the 3,600+ messages in the root of this mailbox?
We are using Backup Exec 2012 (v.14.0 1798.1244) to backup an Exchange 2010 SP2 server with DAG (2 mailbox servers in a DAG cluster). There is no Mail Archive of any kind setup. All servers run Windows Server 2008. We use the Exchange Agent and have GRT enabled.
The messages are missing for a few weeks, we are past being able to use the Outlook/Exchange undelete feature to get them back. Tape is our only hope.