Video Screencast Help

Restore Problem

Created: 14 Nov 2012 | 4 comments

After upgrade to Netbackup  (Master & Media Server AIX 7.1) we cant Restore windows  Files or Folders  from Java console  if the name contain  special characters  ( ñ Ñ á é í ó ú) in file or folder name.

when you try to browse the directory  it  say  " no entity was found "

Comments 4 CommentsJump to latest comment

Will Restore's picture

Have you logged a case for this? 

Will Restore -- where there is a Will there is a way

AKiller's picture

we open a cese  but  symantec  do not reply....

in  the same problem was  with files  with a space character in name... that was solved  but  now  special characters  are  the problem

Will Restore's picture

Ouch.  Call back and request escalation.

Will Restore -- where there is a Will there is a way

Marianne's picture

Apologies for reviving a 3-month old post, but this looks like the same issue as in these posts: 

All of you should exchange Symantec Case #'s, refer your Support engineers to the other Case #'s and request escalation.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links