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Restore Problem

Created: 14 Nov 2012 | 4 comments

After upgrade to Netbackup 7.5.0.4  (Master & Media Server AIX 7.1) we cant Restore windows  Files or Folders  from Java console  if the name contain  special characters  ( ñ Ñ á é í ó ú) in file or folder name.

when you try to browse the directory  it  say  " no entity was found "

 

 

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Will Restore's picture

Have you logged a case for this? 

Will Restore -- where there is a Will there is a way

AKiller's picture

we open a cese  but  symantec  do not reply....

 

in 7.5.0.1  the same problem was  with files  with a space character in name... that was solved  but  now  special characters  are  the problem

 

Will Restore's picture

Ouch.  Call back and request escalation.

Will Restore -- where there is a Will there is a way

Marianne's picture

Apologies for reviving a 3-month old post, but this looks like the same issue as in these posts:

https://www-secure.symantec.com/connect/forums/nbu-java-console-rrror-no-entity-found-restore-screen 

https://www-secure.symantec.com/connect/forums/restore-no-entity-found 

All of you should exchange Symantec Case #'s, refer your Support engineers to the other Case #'s and request escalation.

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