File Share Encryption

Hi all,

my problem is that i need to repair my encrytped disk with win10 but during the procedere i recive this message:

can't repair win 10 the dick is locked, unlock the disk to continue

i try with an original usb win 10

plz......help....

ty

What software you used for the encryption? Was it Symantec Encryption Desktop (SED) or Symantec Endpoint Encryption (SEE)? You will need to decrypt the drive first. Depending on the software, there are different commands to do it.

If you have SED, you can slave the disk to another machine with same SED version installed and try to decrypt it via command line. You can also create WinPE and follow this guidelines (http://www.symantec.com/connect/articles/how-decrypt-drive-windows-pe-symantec-encryption-desktop-10x). The same "pgpwde" commands you may use to decrypt while slaving the disk.

In case of SEE, you need to create WinPE first (here is a document for SEE 11.1: https://support.symantec.com/en_US/article.TECH223783.html). Commands for SEE are described in the user's manual here (https://support.symantec.com/en_US/article.DOC9136.html). Here you are using similar switches (--enum, --decrypt) but with "eedadmincli" command.

hi,

thanks for the answer, i try to follow the instructions but something goes worng.....

i attach the screen shot of today situation, the users "gigi" and "lorenzo" was created by me but the passphrase i put doesen't work.

i don't kwon what is the other user.

now if i connect the disk as external i see the spalsh windows to put my passphrase but nothing works! and for more seems like the disk is not encrypted.

does exist the possibility to send the disk to symantec to try to recover the data?

thanks a lot

1 more thing,

if i start the system with symantec ghost i see all my file, if i make a new ghost of the disk and try to open the image can i hope to manage my file?

thanks again

I don't know symantec ghost, so unfortunately cannot answer your last query.

It seems strange to me that the users are displayed within quotes (""). Normally the name withouth any other characters is seen. Can you open command line, navigate to "C:\Program Files (x86)\PGP Corporation\PGP Desktop" and run these commands (before arguments there is double hyphen "-"):

pgpwde --enum

this will list the number of each disk. Check what number has your 238GB disk. Also check if that disk is under "managed" or "unmanaged":

assuming your disk has number "3", run this command:

pgpwde --disk-status --disk 3

you will see if the disk instrumented/uninstrumented and if it is encrypted

next command is this:

pgpwde --list-users --disk 3

this will list all users assigned to the disk. Do you something like that: User 1: Name: "gigi" ... or something like that: User 1: Name: gigi ... ?

with the following command you can check if the password you are entering is correct:

pgpwde --auth --disk 3 --passphrase <passphrase>

supposing the passphrase is "abc123!", the command will look like this: pgpwde --auth --disk 3 --passphrase abc123!

If you see "Request sent to Authenticate disk was successful" message, it means that the password is correct so you can use it to decrypt with this command:

pgpwde --decrypt --disk 3 --passphrase abc123!