Restoring Altiris Recovery Solution 6.2
It's been a while since I've had to do anything with Altiris so I'm a little rusty.
We had a major failure of the windows installation on our Altiris Recovery Solution Server. All the SQL services and Altiris services got messed up. It appears as if the Altiris Recovery Solution Server service was working as it was still taking snapshots, however the Notification Server was corrupt and so was the entire IIS configuration so we couldn't manage anything. Now we need to do a restore so this evening I've worked through the following:
1. Repair installation of Altiris Notification Server 6.0 SP3 - this somehow crashed Altiris Recovery Solution and we could no longer start the service. In addition it didn't fix the IIS or the Notification Server configuration. Copious XML and "Thread" error messages were displayed during the repair.
2. Uninstalled Notification Server 6.0 SP3 then reinstalled it, pointing it to the existing Altiris database. This partially restored the IIS configuration (the NS bits but not the RS bits like the WBFR site for web recovery. However the IIS base loaded with only the shortcut tabs and nothing else. The Altiris Recovery Solution Server service still would not start.
3. Uninstalled Notification Server and Altiris Recovery Solution Server. Deleted the databases from SQL. Reinstalled Notification Server 6.0 SP3 with the same settings as before. Restored the database from the SQL backup and YES! I get the full console, and it's showing all the client data, listing their last snapshot dates, etc.
4. Installed Recovery Solution 6.2. This is where things get a bit lost. The installation says it completes successfully and I've restored the AeXRSDatabase in SQL. However, it didn't create the two RS services, so there was nothing to start. I thought perhaps this was because I needed to install it as a cluster, but NS says the cluster already exists.
So that's where I am, a little lost. Is there an official procedure to restore Altiris Recovery Solution 6.2 which would help me here? Does anyone have any suggestions?
Thanks and regards,