Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

restoring client communication after reinstalling sepm 11

Created: 19 Feb 2013 • Updated: 19 Feb 2013 | 3 comments
K.K's picture

Dear All,

my sep server crashed.I have downloaded the sepm  version  sep 11.0.6.754   .I  have installed it, restored the server certificates.

 Now I want to restore the client communications. 

The Problem is the database backup which I have seems to be corrupt, while checking the zip file I am getting   message " start of central directory not found; Zip file corrupt.

Possible cause: file transfer error".  

We are having a WAN with 3000+   desktops.  My user desktops are configured as workgroup  not as a member of any domain.

I  even checked the option for restoring client communications without a database backup.  Default domain is appearing as enabled ,  but no clients  are communicating.

kindly help.

Comments 3 CommentsJump to latest comment

Ashish-Sharma's picture

 Hi,

It can be done my replacing the sylink file on the clients or pushing the new package to the clients with new commuincating settings.

.

For replacing the sylink you can use sylink replacer or sylink remote

 
 
Or
 
How to create a client install setting to remove previous logs, policies and reset the client-server communication settings.

Thanks In Advance

Ashish Sharma

 

 

Ashish-Sharma's picture

Check this also if you have SEPM_backup.Txt file available otherwise foloow my first comments

Restoring client communications without a database backup

For each Endpoint Protection domain, you must create a new domain and insert the same domain ID into the database.
Best practice is to create a domain with a name identical to the previous name.

The Default domain is the System domain.
To recreate the Default domain, Add a new Domain and append some value to the name.
For example, Default_02. After restoring the domains, you can delete the old Default Domain, and rename the new one to Default.

Log on to the Symantec Endpoint Protection Manager Console

Go to > Admin > Domains > Add Domain > Enter the Domain Name

Click Advanced > Copy/Paste the Domain ID from the SEPM_Backup.txt file > OK

Repeat these steps for each domain to recover.

If you use only one domain:

× Administer the newly created Default_02 domain.
× Delete the unused Default Domain
× Rename the new domain to Default

Restart all client computers; they will appear in the Temporary group

http://www.symantec.com/business/support/index?page=content&id=TECH105658

Thanks In Advance

Ashish Sharma