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restoring client communication after reinstalling sepm 11

Created: 19 Feb 2013 • Updated: 19 Feb 2013 | 3 comments
K.K's picture

Dear All,

my sep server crashed.I have downloaded the sepm  version  sep   .I  have installed it, restored the server certificates.

 Now I want to restore the client communications. 

The Problem is the database backup which I have seems to be corrupt, while checking the zip file I am getting   message " start of central directory not found; Zip file corrupt.

Possible cause: file transfer error".  

We are having a WAN with 3000+   desktops.  My user desktops are configured as workgroup  not as a member of any domain.

I  even checked the option for restoring client communications without a database backup.  Default domain is appearing as enabled ,  but no clients  are communicating.

kindly help.

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Ashish-Sharma's picture


It can be done my replacing the sylink file on the clients or pushing the new package to the clients with new commuincating settings.


For replacing the sylink you can use sylink replacer or sylink remote

How to create a client install setting to remove previous logs, policies and reset the client-server communication settings.

Thanks In Advance

Ashish Sharma

Ashish-Sharma's picture

Check this also if you have SEPM_backup.Txt file available otherwise foloow my first comments

Restoring client communications without a database backup

For each Endpoint Protection domain, you must create a new domain and insert the same domain ID into the database.
Best practice is to create a domain with a name identical to the previous name.

The Default domain is the System domain.
To recreate the Default domain, Add a new Domain and append some value to the name.
For example, Default_02. After restoring the domains, you can delete the old Default Domain, and rename the new one to Default.

Log on to the Symantec Endpoint Protection Manager Console

Go to > Admin > Domains > Add Domain > Enter the Domain Name

Click Advanced > Copy/Paste the Domain ID from the SEPM_Backup.txt file > OK

Repeat these steps for each domain to recover.

If you use only one domain:

× Administer the newly created Default_02 domain.
× Delete the unused Default Domain
× Rename the new domain to Default

Restart all client computers; they will appear in the Temporary group

Thanks In Advance

Ashish Sharma