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Restoring files and going bald very quickly

Created: 07 Feb 2005 • Updated: 22 May 2010 | 3 comments

I have installed BE 9.0 and 9.1 on a Windows 2003 and get the same error each time " Device could not be restored because an error occurred while connecting to Remote Agent for Windows Servers Make sure that the remote agent for windows servers in running on the target computer" Error a000846a Hex I have installed this agent but get the same error I have search your KB for a000846a Hex but nothing. The data was backed up on another Windows 2003 server using 9.0 and I am trying to restore files on a standalone server ( No Network connectivity )

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ashwin pawar's picture

This error can also occur if the remote agent version on the remote server is different from the media server version.

Please check the remote agent version on the remote server.Incase it different from the media server, Install it again but this time from 9.1 BUILD.

You can perform the silent install also:
How to do a manual/silent install of the VERITAS Backup Exec (tm) 9.x Remote Agent for Windows Servers if the push install does not succeed.

Brian Ballenger's picture

Have you selected the "Redirect file sets" checkbox and then told it to redirect the data to the local drive? If not, it may be trying to locate the remote server to restore the data.

In the restore job setup, click on the "File Redirection" option in the Properties area. Check the box, and then choose to redirect to the local drive.