Protection Engine for Network Attached Storage

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  • 1.  Result ID 27

    Posted Jan 13, 2014 04:57 AM

    I sometimes receive this error:

    The Symantec Protection Engine has encountered a scan error Date/time of event = *** - *** Event Severity Level = Error Scanner = Decomposer Result ID = 27 File name = *** - ***

    What is this?

     

    Thanks!



  • 2.  RE: Result ID 27

    Posted Jan 28, 2014 03:02 AM

    Have a look at:

    Interpreting error code pairs that appear in the Scan Engine 5.x and Protection Engine 7.0 logs

    Article:TECH93483  |  Created: 2009-01-17  |  Updated: 2013-08-21  |  Article URL http://www.symantec.com/docs/TECH93483
    Decomposer 27 RESULT_SCAN_ENGINE_EXCEPTION

     

    Apparently the scan engine has some issues extracting the file. As mentioned in the article if the problem is repeating constantly you can provide the sample of the file to Symantec Support for analysis.