Resume from standby issue
Created: 09 Dec 2010 | 5 comments
Deployment Solution 6.9 SP3.
When we use Verdiem Surveyor to put a system to standby then wake it up dagent does not work properlly.
We get a message saying "waiting for clients to accept connection..." or we get a black screen with nothing else.
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are you putting the DS to sleep, or the clients?
"Waiting for clients to accept connection" or black screen - sounds like the DS console. Why on earth would you put a server to sleep?
Thomas Baird
Endpoint Management Specialist
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Issue when the client resumes
Issue when the client resumes from standby we cannot remote into the client pc using out deployment console software. Not putting the server to sleep.
oh - this is a remote control issue!
Sorry, the title and description didn't mention remote control. All of the symptoms now make sense.
What OS is on these? Can you use AClient instead of DAgent?
Thomas Baird
Endpoint Management Specialist
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XP on the OS. Client is
XP on the OS. Client is Aclient. I was looking at a Windows 7 system when I wrote "dagent".
I have no information on this.
I'm sorry. I've looked. A guess would be that the way the program is putting the system to sleep is cutting the connection without letting AClient know it has been cut. Thus, when AClient comes back up, it "thinks" it's still connected and then doesn't try to connect.
But that's my guess.
There is a refresh interval for the agents you could try to establish, or you could perhaps run a script that relaunches AClient when it wakes up, but I'm frankly not sure.
Thomas Baird
Endpoint Management Specialist
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