We have an issue with retrieving a number of emails from Enterprise Vault. We are running EV V5 SP6 on Windows 2000 with Outlook 2000 SP1. We recently upgraded from EV5 SP4 but I can not confirm if this was an issue at that version.
It seems to only be HTML items that contain script somewhere within the message. The item archives fine without errors, however when we try to retirieve it we get the following error:
'An Error Occured opening this item'
'The Enterprise Vault settings for this item could not be read'.
No errors appear in the event logs, and a DTRACE shows little information either. We can open the item using the web browser, but not Outlook. We can also restore the item and then open it without issues too. I'm wondering if this may be some sort of security setting on the server/outlook rather an Enterprise vault setting. This is the same problem in Outlook 98, 2000, and 2003.