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Retrieve Password

Created: 11 Dec 2013 • Updated: 11 Dec 2013 | 11 comments

Hi,

 

      I have installed symantec endpoint protection forgetting the login password,How to retrieve? without unistall the software.

 

 

Regards,

Farudeen

Operating Systems:

Comments 11 CommentsJump to latest comment

.Brian's picture

What version are you using?

For 11.x you can use resetpass.bat

Should be on the C: partition under Symantec Endpoint Protection Manager\tools\

Run it and login with admin/admin

For 12.1, you can click the "forgot your password" link on the login screen

Resetpass.bat is not in Tools folder

Article:TECH186978  |  Created: 2012-04-22  |  Updated: 2013-01-10  |  Article URL http://www.symantec.com/docs/TECH186978

 

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Nazeer's picture

Using 12.1 version

I forgot username details too..

 

.Brian's picture

12.1 RU1 MP1 or later, use this:

http://www.symantec.com/docs/TECH186978

If previous to 12.1 RU1 MP1 than follow first section here:

https://www-secure.symantec.com/connect/articles/h...

 

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

AjinBabu's picture

Hello, 

On SEP default admin will be Admin only and if you have configured mail notification you can do a reset button on the home screen, then it you will get e-mail alerts and follow the instructions.

Regards

Ajin

 

AJ_01's picture

Default user name is admin. You can reset the admin password after that login with the admin id or check if any other id available then reset it from there.

Regard

AJ

AJ_01's picture

What is the status of your issue?

Don't forget to mark thread as solved with the answer that helps you.

Regard

AJ

SandeepJ's picture

You can reset the password with following 2 options:

1. use "forgot password" option from console login wizard.

2. Use resetpass.bat file to reset the password.