Retrieve Queue Members

Hi,

You can try this in a report:



Select queue_name,worker_full_Name

From HD_worker_view

Where queue_name is not null

Order By queue_name



Dan

This works...kinda. However, our workers are in multiple queues. With this it only shows them listed under one queue. Is there a way to include multiple listings per queue?

Hi,

Are you sure that they BELONG to more than one queue and not just ABLE to view multiple queues? As far as I know, a worker can only be a member of one queue in Altiris, but they can view more than one queue.

mabdelnabi is correct. 

Unless you made a customization to the worker portion of your Helpdesk application, you can only belong to one queue.  If on the other hand, you added additional queue membership within your worker records, you will need to provide a bit more info to help you with the report such as how the relationship is made between the worker and addtional queues.

I have customized Helpdesks to use multiple queues, but the method was complex and I created the reports for my customers so they would not have to figure it out.

You are correct, our workers only belonjg to one queue. We did want them to be able to belong to more than one but was told it was not possible. I would be REALLY REALLY interested in how you were able to use multiple queues. So, I guess that answers my original question, I'm not going to be able to report on this because they can only view multiple queues, not members of multiple. :(

Rumor has it that the upcoming Helpdesk -Services desk-7 will allow for multiple queues per worker. SWEETNESS!

Now that would be nice!