Retrospecively Adding Notes and Assigning Time Spent to Incidents
I am sure that am not the only one who has been faced with this issue.
I am looking to see if there is a easy way to do this, as I would like to stay as standard (out-of-the-box) as a possible.
I really don't want to have to start playing with direct SQL data if I can help it.
Obviously the reports are only as good as the data that Altiris holds .. and the policys are to update the incidents while working on them, but this is not always a possible reality.
Example - it's a week later and the notes have not been updated for an incident, possibly due to after hours work (or what ever reason).
Plus the work was done by an team member who is now on leave.
1) Is there and easy way to have the new Notes/Comments back dated
2) Is there a way to assign the comments/notes to a worker (other than who is logged in)
Another example -
Yu have had to call in an external party to do some work for you, and you have just received their time sheet. For tracking and reporting purposes you want to assign the time and actions to an incident, but you would like to have the worker and date reflect the actual time when the work occured.
I am interested to know how others have deal with this.