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Returning user / deleted archive

Created: 20 Nov 2012 • Updated: 03 Dec 2012 | 2 comments
This issue has been solved. See solution.

Hi folks

 

The problem that exists is that a user left the company and their AD account was disabled. They were in Enterprise Vault.  Now the user is back and their account has been re-enabled, however, the normal process for enabling the account does not work as their mailbox is not listed in the new mailboxes list, nor as a disabled mailbox. A colleague PST'd the vault and deleted it, thinking this will restart the whole process. The user account has still not appeared.

 

Any ideas?

 

Many thanks

 

Chris Rogers

Comments 2 CommentsJump to latest comment

TonySterling's picture

You need to make sure the user is in a Provisioning Group.  If he is, run Provisioning and then Synchronize the mailboxes.  That should allow them to be enabled.

HTH,

Tony

SOLUTION
RahulG's picture

Was the user deleted from AD or just disabled ? does the mailbox has an existing entry in the Enterprise Vault database in the ExchangeMailboxEntry table?

you may refer the following document

http://www.symantec.com/docs/TECH54529