Hi folks

The problem that exists is that a user left the company and their AD account was disabled. They were in Enterprise Vault.  Now the user is back and their account has been re-enabled, however, the normal process for enabling the account does not work as their mailbox is not listed in the new mailboxes list, nor as a disabled mailbox. A colleague PST'd the vault and deleted it, thinking this will restart the whole process. The user account has still not appeared.

Any ideas?

Many thanks

Chris Rogers