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Returning user / deleted archive

Created: 20 Nov 2012 • Updated: 03 Dec 2012 | 2 comments
This issue has been solved. See solution.

Hi folks

The problem that exists is that a user left the company and their AD account was disabled. They were in Enterprise Vault.  Now the user is back and their account has been re-enabled, however, the normal process for enabling the account does not work as their mailbox is not listed in the new mailboxes list, nor as a disabled mailbox. A colleague PST'd the vault and deleted it, thinking this will restart the whole process. The user account has still not appeared.

Any ideas?

Many thanks

Chris Rogers

Comments 2 CommentsJump to latest comment

TonySterling's picture

You need to make sure the user is in a Provisioning Group.  If he is, run Provisioning and then Synchronize the mailboxes.  That should allow them to be enabled.



RahulG's picture

Was the user deleted from AD or just disabled ? does the mailbox has an existing entry in the Enterprise Vault database in the ExchangeMailboxEntry table?

you may refer the following document