Rewards Points Old Gift Support is bollox......

Let me start off by saying that I have been fortunate enough to order quite a couple of things however, some have been nightmares.......

So, a couple of months back I ordered a Nintendo Wii as one of my gifts (01 Aug 2009 08:09 AM) then a three days later (04 Aug 2009 08:59 PM) I get confirmation that my item is ready and going to be shipped that me as normal via DHL ;)

"The item is now available and will be sent to the Shipping Department today for preparation. It will be sent to you by DHL International Mail and the shipping details will be sent to you when they are available. We hope you receive and enjoy this reward."

Two weeks later I had still not received confirmation on my DHL Tracking number (18 Aug 2009 03:27 PM) so I opened the ticked again asking what was happening. The same day, I received confirmation again that there was an issue with DHL and they would let me know my tracking number as soon as it was processed.

"I apologize for the delay. We have had a delay in getting shipping documents from corporate over the last few weeks. We are working on expediting things and are grateful for your patience. We will send out a tracking number as soon as your item has shipped."

Now I must inform you that I had ordered something else on the 17 Aug, which got delved to me by the 21 August via guess who DHL, so I cant see that there was anything wrong with DHL.........

If I recall correctly my Wii magically arrived on the 22 August without any notification of a shipping number, I was off to the US for a 3 week trip so thank goodness it arrived that day, because I was leaving that day, and if I had not signed for it they would have sent it back after two weeks.

When I got back from the US, I plugged in my new shiny Wii, with all the US games and toys I bought while I was over in the US.  Played it for a couple of weeks and the Wii Blue-Tooth module packed up.

So I rang up Nintendo Europe, and they informed me that it is a US Wii, which I knew as it stated so on the purchase.  If i sent it to Nintendo EU I would have to pay for all the parts and repair, they suggested I sent it back to the people I got the wee from so they could send it to Nintendo US.  So its not like I did not try ;) 

I went away on business once again, on my return I opened the ticked once again on WebWise (13 Oct 2009 08:22 AM) asking if they could inform me on the process....

"Hi,

I revived my wii, however after a couple of weeks it has died. After speaking to Nintendo Europe it seems the Blue-Tooth Controller in the wii is faulty.

As it is a US wii, Nintendo Europe will charge me for the repairs, they say because it is under warranty I should contact the people where I got it from, as you can get a replacement.

Please could you advise me the way forward."

The next day (14 Oct 2009 03:44 AM) I receive some not so nice information a day later telling me I'm out of luck basically,

"I'm not sure what we can do for you. It may be cheaper to fix it there rather than shipping it back and forth between Switzerland and US. Our usual rewards person is out of town until Oct 24th. I will ask her if she has any further information that could help you out and to get back to you when she returns."

So after her nice holiday, she obviously had a shed load of emails and catchup to get through and I would have thought it would have taken her longer to reply, but three days after her holiday (27 Oct 2009 09:56 PM) I got my final answer.

"I have received your issue regarding the Wii Nintendo that was shipped to you earlier this year. We regret that you are having issues with the unit.

As stated when the order was placed, we informed you that this was the US Version of the product and that we do not guarantee any International shipments and we cannot guarantee the item. Unfortunately, Symantec Policy has changed and we cannot handle any shipments or other physical items for rewards. It would be most beneficial to you to work with the Manufacturer of the product and the Support that they suggest to make repairs.

Again, we are not a valid seller for the Wii product or one of their retailers and so we have no recourse to get the item exchanged or repaired. This is one of the reasons that we can't and do not make any guarantees on rewards processed or shipped."

Now I was informed that the Wii console was NTSC one, I was also informed about the shipping however I was not advised about the guarantee of the item..... That's rubbish, I have bought loads from the US, and I have even sent a $2000 digital camera back for warranty repairs to the US, no questions asked.

So Guys and Girls, don't expect anything if any of your stuff you ordered becomes faulty, we are liable for the costs :p