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Risk Report - not displaying

ThaveshinP

ThaveshinPMay 08, 2014 04:37 AM

Receiving Query failed after some time.
ThaveshinP

ThaveshinPMay 08, 2014 07:09 AM

Did this and still the same issue.,
ThaveshinP

ThaveshinPMay 08, 2014 07:17 AM

Will try it and see what happens.
ThaveshinP

ThaveshinPMay 09, 2014 07:20 AM

Already done upgrade and still same issue.

  • 1.  Risk Report - not displaying

    Posted May 08, 2014 04:05 AM

    Running SEP12 : 12.1.4100.4126 .When trying to run a quick report for risk >> Risk Action List - nothing is displayed . I can do a system >> site status report fine.



  • 2.  RE: Risk Report - not displaying

    Posted May 08, 2014 04:37 AM

    Receiving Query failed after some time.



  • 3.  RE: Risk Report - not displaying

    Posted May 08, 2014 04:39 AM

    Are you able to pull the Risk logs themselves?  Perhaps check the health of the DB itself...



  • 4.  RE: Risk Report - not displaying

    Posted May 08, 2014 04:41 AM

    Does you have check login another admin user login ?

    check for testing

    If the issue is not occurring through the admin user that means the user profile is corrupt and the we will need to log in through the admin user and delete the corrupted used profile and make a new user

    Query Failed in the Home tab.

    Article:TECH140805 | Created: 2010-09-28 | Updated: 2012-08-18 | Article URL http://www.symantec.com/docs/TECH140805


  • 5.  RE: Risk Report - not displaying

    Posted May 08, 2014 04:42 AM

    Oh yeah, have you had a search around the KBs?

    This appears to be related:
    http://www.symantec.com/docs/TECH136691

    Essentially, I'm saying check the reporting log as indicated by the article for further information..



  • 6.  RE: Risk Report - not displaying

    Posted May 08, 2014 04:54 AM

    I can see the risk logs for 24hrs and past month - but timeout when trying to export or report.



  • 7.  RE: Risk Report - not displaying

    Posted May 08, 2014 04:58 AM

    I have restarted the SQL DB services ,and restarted the SEPM services. Still nothing.



  • 8.  RE: Risk Report - not displaying

    Posted May 08, 2014 04:58 AM

    Incidentally, if you have a SQL DB, can you check the SQL Logs too?

    Can you rebuild the indexes and try again?



  • 9.  RE: Risk Report - not displaying

    Posted May 08, 2014 05:09 AM

    What can I check for in the SQL logs? Requested the rebuild to the SQL DBA...will let you know.



  • 10.  RE: Risk Report - not displaying

    Posted May 08, 2014 05:19 AM

    Just to see if it is a simple timeout on the SQL query or if there's actually something preventing the query from completing.

    If it's a timeout, then the rebuild of the indexes should help.  If the query is actually unable to complete then we'll need further troubleshooting.

    As far as checking the logs go, you'll need to note down when you try to run the report for comparison.



  • 11.  RE: Risk Report - not displaying

    Posted May 08, 2014 07:09 AM

    Did this and still the same issue.,



  • 12.  RE: Risk Report - not displaying

    Posted May 08, 2014 07:17 AM

    Will try it and see what happens.



  • 13.  RE: Risk Report - not displaying

    Broadcom Employee
    Posted May 08, 2014 09:59 AM

    Hi,

    Thank you for posting in Symantec community.

    It's a known issue for SEP 12.1 RU4 (12.1.4013.4013)

    Cannot generate quick risk reports
    Fix ID: 3044591
    Symptom: When you try to generate quick risk reports, PHP errors and warnings display. You also see many PHP-related errors in the reporting logs.
    Solution: Validated the PHP variables to resolve this condition.
     
    But it sems you face the similar issue in SEP 12.1 RIU4 MP1 (12.1.4100.4126 ) version
    The new SEPM build is labeled RU4 MP1a with a version number of 12.1.4104.4130.
     
    If issue did not resolved with the latest versoin need to contact support team.


  • 14.  RE: Risk Report - not displaying

    Posted May 09, 2014 03:39 AM

    Does this version only address the Heartbleed vulnerability? 12.1.4104.4130 Will it assist in resolving the issue?



  • 15.  RE: Risk Report - not displaying

    Broadcom Employee
    Posted May 09, 2014 06:40 AM

    Ideally it won't assist in resolving the issue. However I would request to upgrade the SEPM because it's recommended due to security reason.



  • 16.  RE: Risk Report - not displaying

    Posted May 09, 2014 07:20 AM

    Already done upgrade and still same issue.