Control Compliance Suite

 View Only
Back to discussions
Expand all | Collapse all

RMS Console --> A failure occurred: COM request to Information Server timed out without receiving a reply

  • 1.  RMS Console --> A failure occurred: COM request to Information Server timed out without receiving a reply

    Posted Nov 07, 2011 08:21 PM

    A failure occurred: COM request to Information Server timed out without receiving a reply

    All of a sudden on two of my RMS info servers I am getting the above error when launching the console.  Nothing was done to them and they worked fine last Friday!  I even get it when I RDP to the server and run the console from there.   It appears to be choking on the connection to the local sql server and when you click OK, RMS loads but there is nothing under Risk Assessment and Control folder.

    I turned on ProcessManager logging and searced for "error".  Found this several times:  18:51:58 | 3624 | 5844 | .\src\ReportItemDBUtils.cpp(191) | 4: Error: Caught BVExceptionBase The trust relationship between the primary domain and the trusted domain failed.  Error Code 1788 in Subsystem Win32 Subsystem in getSidFromUserName - ReportItemDBUtils

    Any ideas?