Robotic cannot access media

Created: 18 Jul 2012 | Updated: 19 Jul 2012 | 14 comments

linhn312

This issue has been solved. See solution.

Hello, i am using netbackup 7.5 on Windows Server 2008

After config Tape Library Sun StorageTek SL48 with 2 drive, my robot inventory scan media ok. But robotic cannot access media.

Here's some result from robtest:

test_ready: Unit is ready
s p: There are no media access port elements
mode: First transport addr = 0, Number transport elements = 1
First storage addr = 1001, Number storage elements = 48

First media access port addr = 0, Number media access port elements = 0

First drive addr = 1, Number drive elements = 2

Library does have a barcode reader

MODE_SENSE complete
inquiry: HP MLS G3 Series F.80
init: Initiating INITIALIZE_ELEMENT_STATUS

INITIALIZE_ELEMENT_STATUS complete

Any ideas about this? Does "no media access port cause the problem?

Thanks and Regards,

Discussion Filed Under:

Backup and Recovery, NetBackup - 7.5, NetBackup

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Comments 14 Comments • Jump to latest comment

mph999 Symantec Employee

Robotic cannot access media - Comment:18 Jul 2012 : Link

No media access port just means there is no CAP/ MAP

What does this show (in robtest)

s s

s d

Providing these show 'slots' and 'drives' all is good.

Martin

Regards, Martin

Setting Logs in NetBackup:

http://www.symantec.com/docs/TECH75805

linhn312

Robotic cannot access media - Comment:19 Jul 2012 : Link

Here:

s s: slot 1 (addr 1001) contains Cartridge = yes

Source address = 1001

Barcode = UNI013L4

slot 2 (addr 1002) contains Cartridge = yes

Source address = 1002

Barcode = 000015L4

slot 3 (addr 1003) contains Cartridge = yes

Source address = 1003

Barcode = 000018L4

slot 4 (addr 1004) contains Cartridge = no

slot 5 (addr 1005) contains Cartridge = yes

Source address = 1005

Barcode = 000011L4

slot 6 (addr 1006) contains Cartridge = yes

Source address = 1006

Barcode = 000014L4

slot 7 (addr 1007) contains Cartridge = yes

Source address = 1007

Barcode = 000017L4

slot 8 (addr 1008) contains Cartridge = yes

Source address = 1008

Barcode = 000009L4

<< Press return to continue, or q and return to stop >>

slot 9 (addr 1009) contains Cartridge = yes

Source address = 1009

Barcode = 000010L4

slot 10 (addr 1010) contains Cartridge = yes

Source address = 1010

Barcode = 000013L4

slot 11 (addr 1011) contains Cartridge = yes

Source address = 1011

Barcode = 000016L4

slot 12 (addr 1012) contains Cartridge = yes

Source address = 1012

Barcode = 000019L4

slot 13 (addr 1013) contains Cartridge = yes

Source address = 1013

Barcode = UNI067L4

slot 14 (addr 1014) contains Cartridge = yes

Source address = 1014

Barcode = UNI002L4

slot 15 (addr 1015) contains Cartridge = no

slot 16 (addr 1016) contains Cartridge = yes

Source address = 1016

Barcode = UNI007L4

<< Press return to continue, or q and return to stop >>

slot 17 (addr 1017) contains Cartridge = yes

Source address = 1017

Barcode = UNI074L4

slot 18 (addr 1018) contains Cartridge = yes

Source address = 1018

Barcode = UNI097L4

slot 19 (addr 1019) contains Cartridge = yes

Source address = 1019

Barcode = UNI086L4

slot 20 (addr 1020) contains Cartridge = yes

Source address = 1020

Barcode = 000008L4

slot 21 (addr 1021) contains Cartridge = no

slot 22 (addr 1022) contains Cartridge = yes

Source address = 1022

Barcode = UNI076L4

slot 23 (addr 1023) contains Cartridge = yes

Source address = 1023

Barcode = UNI098L4

slot 24 (addr 1024) contains Cartridge = no

slot 25 (addr 1025) contains Cartridge = yes

Source address = 1025

Barcode = 000007L4

<< Press return to continue, or q and return to stop >>

slot 26 (addr 1026) contains Cartridge = yes

Source address = 1026

Barcode = 000002L4

slot 27 (addr 1027) contains Cartridge = yes

Source address = 1027

Barcode = UNI089L4

slot 28 (addr 1028) contains Cartridge = yes

Source address = 1028

Barcode = UNI079L4

slot 29 (addr 1029) contains Cartridge = yes

Source address = 1029

Barcode = 000006L4

slot 30 (addr 1030) contains Cartridge = yes

Source address = 1030

Barcode = 000001L4

slot 31 (addr 1031) contains Cartridge = yes

Source address = 1031

Barcode = 000004L4

slot 32 (addr 1032) contains Cartridge = yes

Source address = 1032

Barcode = UNI092L4

<< Press return to continue, or q and return to stop >>

slot 33 (addr 1033) contains Cartridge = yes

Source address = 1033

Barcode = 000005L4

slot 34 (addr 1034) contains Cartridge = yes

Source address = 1034

Barcode = 000000L4

slot 35 (addr 1035) contains Cartridge = yes

Source address = 1035

Barcode = 000003L4

slot 36 (addr 1036) contains Cartridge = no

slot 37 (addr 1037) contains Cartridge = yes

Source address = 1037

Barcode = CLNU02CU

slot 38 (addr 1038) contains Cartridge = yes

Source address = 1038

Barcode = 000012L4

slot 39 (addr 1039) contains Cartridge = no

slot 40 (addr 1040) contains Cartridge = yes

Source address = 1040

Barcode = UNI070L4

slot 41 (addr 1041) contains Cartridge = yes

Source address = 1041

Barcode = CLNU03CU

<< Press return to continue, or q and return to stop >>

slot 42 (addr 1042) contains Cartridge = yes

Source address = 1042

Barcode = CLNU00CU

slot 43 (addr 1043) contains Cartridge = no

slot 44 (addr 1044) contains Cartridge = no

slot 45 (addr 1045) contains Cartridge = yes

Source address = 1045

Barcode = CLNU04CU

slot 46 (addr 1046) contains Cartridge = yes

Source address = 1046

Barcode = CLNU01CU

slot 47 (addr 1047) contains Cartridge = no

slot 48 (addr 1048) contains Cartridge = no

READ_ELEMENT_STATUS complete

-----------------------------------------------------------------

s d: drive 1 (addr 1) access = 1 Contains Cartridge = no

drive 2 (addr 2) access = 1 Contains Cartridge = no

READ_ELEMENT_STATUS complete

Thanks 4 your care, hope that useful so you can help me.

Regards,

mph999 Symantec Employee

Robotic cannot access media - Comment:19 Jul 2012 : Link

There is no problem.

The library you have does not have a CAP/ MAP (mail or cartridge access port) so this is why nothing is returned.

There is no fault, there is no problem with not haveing a CAP/ MAP

Hope this helps,

Martin

Regards, Martin

Setting Logs in NetBackup:

http://www.symantec.com/docs/TECH75805

mph999 Symantec Employee

Robotic cannot access media - Comment:19 Jul 2012 : Link

If you try this ...

m s1 d1

Does it load the tape

Then

m d1 s1

Does it unload the tape ...

Regards, Martin

Setting Logs in NetBackup:

http://www.symantec.com/docs/TECH75805

Mark_Solutions Trusted Advisor Partner Accredited Certified

Robotic cannot access media - Comment:19 Jul 2012 : Link

What exactly do you mean by "robotic cannot access media"?

What type of drives are they (LTO4 / LTO5 etc.)

If you mean NetBackup will not load a tape does the drive have the same density as the tapes? (hcart3 and hcart3 etc.)

Authorised Symantec Consultant

Don't forget to give a "Thumbs Up" or mark as "Solution" if someones advice has helped you.

linhn312

Robotic cannot access media - Comment:19 Jul 2012 : Link

@mph999: Thanks for your infomation about CAP/MAP. And yes, i can see it load/unload the tape successfully when i try 2 command which you give.

@ Mark: Exactly when i backup to the Tape, the backup process stuck at "mounting media ....." (... is media ID). When time outed, it tried with another drive, but still stuck at mounting. What do you think about my problem?

Oh, and both of my 2 drive are HCART

Marianne van den Berg Trusted Advisor Partner Accredited Certified

Robotic cannot access media - Comment:19 Jul 2012 : Link

As per Martin's post, try to mount and dismount tapes using robtest:

m s1 d1

unload d1

m d1 s1

PLEASE remember to quit out of robtest when done. If you leave robtest open, NBU cannot use the robot.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

mph999 Symantec Employee

Robotic cannot access media - Comment:19 Jul 2012 : Link

Good point Marianne.

Usually m dx sy works, but on some libraries you have to unload first.

Martin

Regards, Martin

Setting Logs in NetBackup:

http://www.symantec.com/docs/TECH75805

linhn312

Robotic cannot access media - Comment:19 Jul 2012 : Link

Hello Marianne, I executed that 3 command, and here's the result:

m s1 d1

Initiating MOVE_MEDIUM from address 1001 to 1

MOVE_MEDIUM complete

unload d1

Drive "Drive1" has more than one path configured.

You must choose which path to use for the unload.

1. {6,0,2,0}

2. {5,0,3,0}

Please select a path from 1-2 [1]: 1

"{6,0,2,0}"

Opening {6,0,2,0}, on the local host, please wait...

Tape successfully SCSI unloaded, ready for SCSI2 unload

m d1 s1

Initiating MOVE_MEDIUM from address 1 to 1001

MOVE_MEDIUM complete

Is 2 path to Drive1 is ok? We used 2 SAN SW so it can see 2 path to the drive.

If 2 path not the reason, so can you help me to found my problem here, pls.

linhn312

Robotic cannot access media - Comment:19 Jul 2012 : Link

Here is one of my job detail, it stuck at mounting:

7/20/2012 8:50:09 AM - Info nbjm(pid=7536) starting backup job (jobid=63) for client nbrs1, policy test12, schedule Full

7/20/2012 8:50:09 AM - Info nbjm(pid=7536) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=63, request id:{A5FB6643-A520-42E8-AA6B-BDF24A576444})

7/20/2012 8:50:09 AM - requesting resource ad-s-tld

7/20/2012 8:50:09 AM - requesting resource ad-s.NBU_CLIENT.MAXJOBS.nbrs1

7/20/2012 8:50:09 AM - requesting resource ad-s.NBU_POLICY.MAXJOBS.test12

7/20/2012 8:50:09 AM - granted resource ad-s.NBU_CLIENT.MAXJOBS.nbrs1

7/20/2012 8:50:09 AM - granted resource ad-s.NBU_POLICY.MAXJOBS.test12

7/20/2012 8:50:09 AM - granted resource 000006

7/20/2012 8:50:09 AM - granted resource Drive1

7/20/2012 8:50:09 AM - granted resource ad-s-tld

7/20/2012 8:50:10 AM - estimated 98688 Kbytes needed

7/20/2012 8:50:10 AM - Info nbjm(pid=7536) started backup (backupid=nbrs1_1342749009) job for client nbrs1, policy test12, schedule Full on storage unit ad-s-tld

7/20/2012 8:50:10 AM - started process bpbrm (4084)

7/20/2012 8:50:11 AM - Info bpbrm(pid=4084) nbrs1 is the host to backup data from

7/20/2012 8:50:11 AM - Info bpbrm(pid=4084) reading file list from client

7/20/2012 8:50:11 AM - connecting

7/20/2012 8:50:14 AM - Info bpbrm(pid=4084) starting bpbkar32 on client

7/20/2012 8:50:14 AM - Info bpbkar32(pid=22528) Backup started

7/20/2012 8:50:14 AM - Info bpbrm(pid=4084) from client nbrs1: TRV - [/etc/mnttab] is on file system type mntfs. Skipping

7/20/2012 8:50:14 AM - Info bptm(pid=2064) start

7/20/2012 8:50:14 AM - Info bptm(pid=2064) using 65536 data buffer size

7/20/2012 8:50:14 AM - Info bptm(pid=2064) setting receive network buffer to 263168 bytes

7/20/2012 8:50:14 AM - Info bptm(pid=2064) using 30 data buffers

7/20/2012 8:50:14 AM - Info bptm(pid=2064) start backup

7/20/2012 8:50:14 AM - Info bptm(pid=2064) backup child process is pid 8632.6004

7/20/2012 8:50:14 AM - Info bptm(pid=2064) Waiting for mount of media id 000006 (copy 1) on server ad-s.

7/20/2012 8:50:14 AM - Info bptm(pid=8632) start

7/20/2012 8:50:14 AM - connected; connect time: 00:00:03

7/20/2012 8:50:14 AM - mounting 000006

7/20/2012 9:06:36 AM - Error bptm(pid=2064) error requesting media, TpErrno = Robot operation failed

7/20/2012 9:06:36 AM - Warning bptm(pid=2064) media id 000006 load operation reported an error

7/20/2012 9:06:36 AM - current media 000006 complete, requesting next resource Any

7/20/2012 9:06:40 AM - granted resource 000006

7/20/2012 9:06:40 AM - granted resource Drive2

7/20/2012 9:06:40 AM - granted resource ad-s-tld

7/20/2012 9:06:41 AM - Info bptm(pid=2064) Waiting for mount of media id 000006 (copy 1) on server ad-s.

7/20/2012 9:06:41 AM - mounting 000006

----------------------------------------------------------------------------------------------------------

And here, with "tpconfig -d" command:

C:\Program Files\Veritas\Volmgr\bin>tpconfig.exe -d

Id DriveName Type Residence

SCSI coordinates/Path Status

****************************************************************************

0 Drive1 hcart TLD(0) DRIVE=1

{5,0,3,0} UP

{6,0,2,0} UP

1 Drive2 hcart TLD(0) DRIVE=2

{5,0,2,0} UP

{6,0,3,0} UP

Currently defined robotics are:

TLD(0) SCSI coordinates = {5,0,2,1}

EMM Server = ad-s

Yasuhisa Ishikawa Partner Accredited Certified

Robotic cannot access media - Comment:19 Jul 2012 : Link

Multipath configuration is not problem.
Are there any error reported in Application Log?

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

linhn312

Robotic cannot access media - Comment:19 Jul 2012 : Link

Yeah, i have just fixed my problem, with some luck.

I tried to delete drives, robot and add them back manually. But it still not worked. Then i add them using Storage device config wizard. Now it worked.

Anyway, i haven't known what happen with my system before.

Thanks everybody for helping me.

Regards,

Marianne van den Berg Trusted Advisor Partner Accredited Certified

Robotic cannot access media - Comment:19 Jul 2012 : Link

If you have multiple paths to drives you must use the wizard to configure devices.

This is the only way that multipathing is supported.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

SOLUTION

linhn312

Robotic cannot access media - Comment:19 Jul 2012 : Link

Oh my god. I really don't know about that. Thank you

Robotic cannot access media

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