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Robotic library hardware error while inventory Deduplication Folder

Created: 27 Nov 2012 • Updated: 06 Feb 2013 | 1 comment
Alex Zn's picture
This issue has been solved. See solution.

Hi have a problem,

Backups do not go to Deduplication folder, after Inventory, i get the error message:

Robotic library hardware error.

The robotic library has reported a general hardware error condition. Manual intervention, calibration, etc., may be required. This may be a device related hardware problem, or it may be some other hardware problem (i.e. SCSI card/bus etc.). The library and drive states have been set to offline. Please attend to this condition.

Job was performing came to 42% and failed. Inside job history, i see strange error messages like "e0008231 - Library - cleaning media was mounted".

Who knows what to do? Media server reboot did not help.

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pkh's picture

The dedup folder emulates a tape library, hence all the strange error messages related to tape library.  Your dedup folder is probably damaged.  You should log a formal suppoart case for Symantec to take a look and they may be able to resolve the problem