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rollback issue

Created: 22 Jun 2013 • Updated: 30 Mar 2014 | 4 comments
This issue has been solved. See solution.

Roll back issue. Please help

sep log

=== Verbose logging started: 21-06-2013  22:50:22  Build type: SHIP UNICODE 5.00.9200.00  Calling process: C:\Windows\system32\msiexec.exe ===
MSI (c) (CC:D8) [22:50:22:051]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (CC:D8) [22:50:22:051]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (CC:A0) [22:50:22:059]: Resetting cached policy values
MSI (c) (CC:A0) [22:50:22:059]: Machine policy value 'Debug' is 0
MSI (c) (CC:A0) [22:50:22:059]: ******* RunEngine:
           ******* Product: C:\SEP\Sep64.msi
           ******* Action:
           ******* CommandLine: **********
MSI (c) (CC:A0) [22:50:22:059]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (CC:A0) [22:50:22:063]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
MSI (c) (CC:A0) [22:50:22:063]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\SEP\Sep64.msi' against software restriction policy
MSI (c) (CC:A0) [22:50:22:063]: SOFTWARE RESTRICTION POLICY: C:\SEP\Sep64.msi has a digital signature
MSI (c) (CC:A0) [22:50:22:127]: SOFTWARE RESTRICTION POLICY: C:\SEP\Sep64.msi is permitted to run at the 'unrestricted' authorization level.
MSI (c) (CC:A0) [22:50:22:131]: Cloaking enabled.
MSI (c) (CC:A0) [22:50:22:131]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (CC:A0) [22:50:22:135]: End dialog not enabled
MSI (c) (CC:A0) [22:50:22:135]: Original package ==> C:\SEP\Sep64.msi
MSI (c) (CC:A0) [22:50:22:135]: Package we're running from ==> C:\SEP\Sep64.msi
MSI (c) (CC:A0) [22:50:22:139]: APPCOMPAT: Compatibility mode property overrides found.
MSI (c) (CC:A0) [22:50:22:139]: APPCOMPAT: looking for appcompat database entry with ProductCode '{C02FF081-3B1D-47BA-AA68-37D0EA4B75C5}'.
MSI (c) (CC:A0) [22:50:22:139]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (CC:A0) [22:50:22:143]: MSCOREE not loaded loading copy from system32
MSI (c) (CC:A0) [22:50:22:147]: Machine policy value 'TransformsSecure' is 0
MSI (c) (CC:A0) [22:50:22:147]: User policy value 'TransformsAtSource' is 0
MSI (c) (CC:A0) [22:50:22:147]: Machine policy value 'DisablePatch' is 0
MSI (c) (CC:A0) [22:50:22:147]: Machine policy value 'AllowLockdownPatch' is 0
MSI (c) (CC:A0) [22:50:22:147]: Machine policy value 'DisableLUAPatching' is 0
MSI (c) (CC:A0) [22:50:22:147]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (c) (CC:A0) [22:50:22:147]: APPCOMPAT: looking for appcompat database entry with ProductCode '{C02FF081-3B1D-47BA-AA68-37D0EA4B75C5}'.
MSI (c) (CC:A0) [22:50:22:147]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (CC:A0) [22:50:22:147]: Transforms are not secure.
MSI (c) (CC:A0) [22:50:22:147]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\Client\AppData\Local\Temp\SEP_INST.log'.
MSI (c) (CC:A0) [22:50:22:147]: Command Line: SRCLICFILE=EE CURRENTDIRECTORY=C:\SEP CLIENTUILEVEL=0 CLIENTPROCESSID=5580
MSI (c) (CC:A0) [22:50:22:147]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{152B7A12-2F5D-4010-9EF8-C49C3AF774B4}'.
MSI (c) (CC:A0) [22:50:22:147]: Product Code passed to Engine.Initialize:           ''
MSI (c) (CC:A0) [22:50:22:147]: Product Code from property table before transforms: '{C02FF081-3B1D-47BA-AA68-37D0EA4B75C5}'
MSI (c) (CC:A0) [22:50:22:147]: Product Code from property table after transforms:  '{C02FF081-3B1D-47BA-AA68-37D0EA4B75C5}'
MSI (c) (CC:A0) [22:50:22:147]: Product not registered: beginning first-time install
MSI (c) (CC:A0) [22:50:22:147]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (c) (CC:A0) [22:50:22:147]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (c) (CC:A0) [22:50:22:147]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (CC:A0) [22:50:22:147]: Adding new sources is allowed.
MSI (c) (CC:A0) [22:50:22:147]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (c) (CC:A0) [22:50:22:147]: Package name extracted from package path: 'Sep64.msi'
MSI (c) (CC:A0) [22:50:22:147]: Package to be registered: 'Sep64.msi'
MSI (c) (CC:A0) [22:50:22:147]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (c) (CC:A0) [22:50:22:147]: Machine policy value 'DisableMsi' is 0
MSI (c) (CC:A0) [22:50:22:147]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (CC:A0) [22:50:22:147]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (CC:A0) [22:50:22:147]: Product installation will be elevated because user is admin and product is being installed per-machine.
MSI (c) (CC:A0) [22:50:22:147]: Running product '{C02FF081-3B1D-47BA-AA68-37D0EA4B75C5}' with elevated privileges: Product is assigned.
MSI (c) (CC:A0) [22:50:22:147]: PROPERTY CHANGE: Adding SRCLICFILE property. Its value is 'EE'.
MSI (c) (CC:A0) [22:50:22:147]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\SEP'.
MSI (c) (CC:A0) [22:50:22:147]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '0'.
MSI (c) (CC:A0) [22:50:22:147]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '5580'.
MSI (c) (CC:A0) [22:50:22:147]: TRANSFORMS property is now:
MSI (c) (CC:A0) [22:50:22:147]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
MSI (c) (CC:A0) [22:50:22:147]: SHELL32::SHGetFolderPath returned: C:\Users\Client\AppData\Roaming
MSI (c) (CC:A0) [22:50:22:147]: SHELL32::SHGetFolderPath returned: C:\Users\Client\Favorites
MSI (c) (CC:A0) [22:50:22:147]: SHELL32::SHGetFolderPath returned: C:\Users\Client\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (c) (CC:A0) [22:50:22:147]: SHELL32::SHGetFolderPath returned: C:\Users\Client\Documents
MSI (c) (CC:A0) [22:50:22:147]: SHELL32::SHGetFolderPath returned: C:\Users\Client\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (c) (CC:A0) [22:50:22:151]: SHELL32::SHGetFolderPath returned: C:\Users\Client\AppData\Roaming\Microsoft\Windows\Recent
MSI (c) (CC:A0) [22:50:22:151]: SHELL32::SHGetFolderPath returned: C:\Users\Client\AppData\Roaming\Microsoft\Windows\SendTo
MSI (c) (CC:A0) [22:50:22:151]: SHELL32::SHGetFolderPath returned: C:\Users\Client\AppData\Roaming\Microsoft\Windows\Templates
MSI (c) (CC:A0) [22:50:22:151]: SHELL32::SHGetFolderPath returned: C:\ProgramData
MSI (c) (CC:A0) [22:50:22:151]: SHELL32::SHGetFolderPath returned: C:\Users\Client\AppData\Local
MSI (c) (CC:A0) [22:50:22:151]: SHELL32::SHGetFolderPath returned: C:\Users\Client\Pictures
MSI (c) (CC:A0) [22:50:22:151]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (CC:A0) [22:50:22:151]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (CC:A0) [22:50:22:151]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (c) (CC:A0) [22:50:22:151]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
MSI (c) (CC:A0) [22:50:22:151]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (c) (CC:A0) [22:50:22:151]: SHELL32::SHGetFolderPath returned: C:\Users\Client\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (c) (CC:A0) [22:50:22:151]: SHELL32::SHGetFolderPath returned: C:\Users\Client\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
MSI (c) (CC:A0) [22:50:22:151]: SHELL32::SHGetFolderPath returned: C:\Users\Client\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (c) (CC:A0) [22:50:22:151]: SHELL32::SHGetFolderPath returned: C:\Users\Client\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (c) (CC:A0) [22:50:22:151]: SHELL32::SHGetFolderPath returned: C:\Users\Client\Desktop
MSI (c) (CC:A0) [22:50:22:151]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
MSI (c) (CC:A0) [22:50:22:151]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts
MSI (c) (CC:A0) [22:50:22:151]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (c) (CC:A0) [22:50:22:155]: MSI_LUA: Setting AdminUser property to 1 because this is the client or the user has already permitted elevation
MSI (c) (CC:A0) [22:50:22:155]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.
MSI (c) (CC:A0) [22:50:22:155]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.
MSI (c) (CC:A0) [22:50:22:155]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (c) (CC:A0) [22:50:22:155]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (CC:A0) [22:50:22:155]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Client'.
MSI (c) (CC:A0) [22:50:22:155]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (c) (CC:A0) [22:50:22:155]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\SEP\Sep64.msi'.
MSI (c) (CC:A0) [22:50:22:155]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\SEP\Sep64.msi'.
MSI (c) (CC:A0) [22:50:22:155]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (c) (CC:A0) [22:50:22:155]: PROPERTY CHANGE: Adding SourceDir property. Its value is 'C:\SEP\'.
MSI (c) (CC:A0) [22:50:22:155]: PROPERTY CHANGE: Adding SOURCEDIR property. Its value is 'C:\SEP\'.
MSI (c) (CC:D8) [22:50:22:155]: PROPERTY CHANGE: Adding VersionHandler property. Its value is '5.00'.
=== Logging started: 21-06-2013  22:50:22 ===
MSI (c) (CC:A0) [22:50:22:159]: Note: 1: 2205 2:  3: PatchPackage
MSI (c) (CC:A0) [22:50:22:159]: Machine policy value 'DisableRollback' is 0
MSI (c) (CC:A0) [22:50:22:159]: User policy value 'DisableRollback' is 0
MSI (c) (CC:A0) [22:50:22:159]: PROPERTY CHANGE: Adding UILevel property. Its value is '5'.
MSI (c) (CC:A0) [22:50:22:159]: Note: 1: 2203 2: C:\Windows\Installer\inprogressinstallinfo.ipi 3: -2147287038
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying VersionNT property. Its current value is '602'. Its new value: '601'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying VersionNT64 property. Its current value is '602'. Its new value: '601'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '0'. Its new value: '14'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '14'. Its new value: '13'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '13'. Its new value: '12'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '12'. Its new value: '11'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '11'. Its new value: '10'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '10'. Its new value: '9'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '9'. Its new value: '8'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '8'. Its new value: '7'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '7'. Its new value: '6'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '6'. Its new value: '5'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '5'. Its new value: '4'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '4'. Its new value: '3'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '3'. Its new value: '2'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '2'. Its new value: '1'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '1'. Its new value: '0'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying VersionNT property. Its current value is '601'. Its new value: '600'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying VersionNT64 property. Its current value is '601'. Its new value: '600'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '0'. Its new value: '14'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '14'. Its new value: '13'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '13'. Its new value: '12'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '12'. Its new value: '11'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '11'. Its new value: '10'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '10'. Its new value: '9'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '9'. Its new value: '8'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '8'. Its new value: '7'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '7'. Its new value: '6'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '6'. Its new value: '5'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '5'. Its new value: '4'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '4'. Its new value: '3'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '3'. Its new value: '2'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '2'. Its new value: '1'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '1'. Its new value: '0'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying VersionNT property. Its current value is '600'. Its new value: '502'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying VersionNT64 property. Its current value is '600'. Its new value: '502'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '0'. Its new value: '14'.
MSI (c) (CC:A0) [22:50:22:163]: APPCOMPAT: [DetectVersionLaunchCondition] Launch condition version successfully detected.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying VersionNT property. Its current value is '502'. Its new value: '602'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying ServicePackLevel property. Its current value is '14'. Its new value: '0'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Modifying VersionNT64 property. Its current value is '502'. Its new value: '602'.
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (c) (CC:A0) [22:50:22:163]: Doing action: INSTALL
Action 22:50:22: INSTALL.
Action start 22:50:22: INSTALL.
MSI (c) (CC:A0) [22:50:22:163]: UI Sequence table 'InstallUISequence' is present and populated.
MSI (c) (CC:A0) [22:50:22:163]: Running UISequence
MSI (c) (CC:A0) [22:50:22:163]: PROPERTY CHANGE: Adding EXECUTEACTION property. Its value is 'INSTALL'.
MSI (c) (CC:A0) [22:50:22:163]: Doing action: Check32BitSupport
Action 22:50:22: Check32BitSupport.
Action start 22:50:22: Check32BitSupport.
MSI (c) (CC:94) [22:50:22:351]: Invoking remote custom action. DLL: C:\Users\Client\AppData\Local\Temp\MSIFEBF.tmp, Entrypoint: Check32BitSupport
MSI (c) (CC:C0) [22:50:22:355]: Cloaking enabled.
MSI (c) (CC:C0) [22:50:22:355]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (CC:C0) [22:50:22:355]: Connected to service for CA interface.
MSI (c) (CC:0C) [22:50:22:435]: PROPERTY CHANGE: Adding Supports32BitDlls property. Its value is '1'.
Action ended 22:50:22: Check32BitSupport. Return value 1.
MSI (c) (CC:A0) [22:50:22:439]: Skipping action: No32BitSupportError (condition is false)
MSI (c) (CC:A0) [22:50:22:439]: Doing action: FindRelatedProducts
Action 22:50:22: FindRelatedProducts. Searching for related applications
Action start 22:50:22: FindRelatedProducts.
Action ended 22:50:22: FindRelatedProducts. Return value 1.
MSI (c) (CC:A0) [22:50:22:439]: Skipping action: DowngradeError (condition is false)
MSI (c) (CC:A0) [22:50:22:439]: Skipping action: LegacyNortonError (condition is false)
MSI (c) (CC:A0) [22:50:22:439]: Skipping action: LegacySymError (condition is false)
MSI (c) (CC:A0) [22:50:22:439]: Doing action: DriverCheck
Action 22:50:22: DriverCheck.
Action start 22:50:22: DriverCheck.
MSI (c) (CC:74) [22:50:22:471]: Invoking remote custom action. DLL: C:\Users\Client\AppData\Local\Temp\MSIFFD9.tmp, Entrypoint: DriverCheck
DriverCheck SymEvent did not open. Trying accessing via CreateFile
DriverCheck SymEvent did not open (probably doesn't exist -- this is fine) with: 2
DriverCheck SymTDI did not open. Trying accessing via CreateFile
DriverCheck SymTDI did not open (probably doesn't exist -- this is fine) with: 2
DriverCheck WPS did not open. Trying accessing via CreateFile
DriverCheck WPS did not open (probably doesn't exist -- this is fine) with: 2
Action ended 22:50:22: DriverCheck. Return value 1.
MSI (c) (CC:A0) [22:50:22:479]: Doing action: SetMigrateProperty
Action 22:50:22: SetMigrateProperty.
Action start 22:50:22: SetMigrateProperty.
MSI (c) (CC:44) [22:50:22:507]: Invoking remote custom action. DLL: C:\Users\Client\AppData\Local\Temp\MSI9.tmp, Entrypoint: SetMigrateProperty
Action ended 22:50:22: SetMigrateProperty. Return value 1.
MSI (c) (CC:A0) [22:50:22:515]: Skipping action: SetSNACMigratePropertyAmberPlus (condition is false)
MSI (c) (CC:A0) [22:50:22:515]: Skipping action: SetSNACMigratePropertyOlder (condition is false)
MSI (c) (CC:A0) [22:50:22:515]: Skipping action: SetSNACMigratePropertyPreAmber (condition is false)
MSI (c) (CC:A0) [22:50:22:515]: Doing action: VerifyBFERunning
Action 22:50:22: VerifyBFERunning.
Action start 22:50:22: VerifyBFERunning.
MSI (c) (CC:F0) [22:50:22:543]: Invoking remote custom action. DLL: C:\Users\Client\AppData\Local\Temp\MSI29.tmp, Entrypoint: VerifyBFERunning
InstallUtils::CServiceUtil::isServiceRunningChecking status of service: BFE
InstallUtils::CServiceUtil::isServiceRunningService BFE is currently running.
MSI (c) (CC!EC) [22:50:22:547]: PROPERTY CHANGE: Adding BFEServiceRunning property. Its value is '1'.
Action ended 22:50:22: VerifyBFERunning. Return value 1.
MSI (c) (CC:A0) [22:50:22:547]: Doing action: AppSearch
Action 22:50:22: AppSearch. Searching for installed applications
Action start 22:50:22: AppSearch.
AppSearch: Property: SAVMIGINSTDIR, Signature: SavInstDirSig
MSI (c) (CC:A0) [22:50:22:547]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps 3: 2
AppSearch: Property: SAVMIGINSTDIR, Signature: SavInstDirSig16
MSI (c) (CC:A0) [22:50:22:547]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Symantec\InstalledApps 3: 2
AppSearch: Property: SCSMIGINSTDIR, Signature: ScsInstDirSig
MSI (c) (CC:A0) [22:50:22:547]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps 3: 2
AppSearch: Property: SEAMIGINSTDIR, Signature: SeaInstDirSig
MSI (c) (CC:A0) [22:50:22:547]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Sygate Technologies, Inc.\Sygate Personal Firewall 3: 2
AppSearch: Property: SNACMIGINSTDIR, Signature: SnacInstDirSig
MSI (c) (CC:A0) [22:50:22:547]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps 3: 2
AppSearch: Property: SNACMIGINSTDIR, Signature: SnacInstDirSig16
MSI (c) (CC:A0) [22:50:22:547]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Symantec\InstalledApps 3: 2
AppSearch: Property: SEPMIGINSTDIR, Signature: BasePathTemp
MSI (c) (CC:A0) [22:50:22:547]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps 3: 2
AppSearch: Property: SEPMIGINSTDIR, Signature: BasePath
MSI (c) (CC:A0) [22:50:22:551]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\InstalledApps 3: 2
AppSearch: Property: SEPMIGINSTDIR, Signature: BasePath16
MSI (c) (CC:A0) [22:50:22:551]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Symantec\Symantec Endpoint Protection\InstalledApps 3: 2
AppSearch: Property: OLDSILOFOUND, Signature: OLDSILOSIG
MSI (c) (CC:A0) [22:50:22:551]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Symantec\Symantec Endpoint Protection 3: 2
AppSearch: Property: OS_SUPPORTS_UI, Signature: findExplorer
MSI (c) (CC:A0) [22:50:22:551]: PROPERTY CHANGE: Adding OS_SUPPORTS_UI property. Its value is 'C:\Windows\explorer.exe'.
AppSearch: Property: IE6FOUND, Signature: sigShdocvw
MSI (c) (CC:A0) [22:50:22:551]: PROPERTY CHANGE: Adding IE6FOUND property. Its value is 'C:\Windows\SysWOW64\shdocvw.dll'.
AppSearch: Property: SPMXMLFOUND, Signature: SPMXML
MSI (c) (CC:A0) [22:50:22:551]: PROPERTY CHANGE: Adding SPMXMLFOUND property. Its value is 'C:\SEP\SyLink.xml'.
AppSearch: Property: INSTALLEDPRODUCTTYPE, Signature: INSTALLEDPRODUCTTYPESIG
MSI (c) (CC:A0) [22:50:22:551]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\Common 3: 2
AppSearch: Property: SERDEFDATFOUND, Signature: SERDEFDAT
AppSearch: Property: OLDPRODUCTVERSION, Signature: OldProductVersion
MSI (c) (CC:A0) [22:50:22:551]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC 3: 2
AppSearch: Property: MIGRATIONPENDINGREBOOT, Signature: MigrationPendingRebootSig
MSI (c) (CC:A0) [22:50:22:555]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Symantec\Symantec Endpoint Protection\VolatileInstallData 3: 2
AppSearch: Property: UNINSTALLREBOOTREQUIRED, Signature: UninstallRebootSig
MSI (c) (CC:A0) [22:50:22:555]: PROPERTY CHANGE: Adding UNINSTALLREBOOTREQUIRED property. Its value is '1'.
AppSearch: Property: SYMRASMAN_REG13_PATH, Signature: SymRasMan_1
MSI (c) (CC:A0) [22:50:22:555]: PROPERTY CHANGE: Adding SYMRASMAN_REG13_PATH property. Its value is 'C:\Windows\System32\rastls.dll'.
AppSearch: Property: SYMRASMAN_REG13_INTERACTIVEUIPATH, Signature: SymRasMan_2
MSI (c) (CC:A0) [22:50:22:555]: PROPERTY CHANGE: Adding SYMRASMAN_REG13_INTERACTIVEUIPATH property. Its value is 'C:\Windows\System32\rastls.dll'.
AppSearch: Property: SYMRASMAN_REG13_CONFIGUIPATH, Signature: SymRasMan_3
MSI (c) (CC:A0) [22:50:22:555]: PROPERTY CHANGE: Adding SYMRASMAN_REG13_CONFIGUIPATH property. Its value is 'C:\Windows\System32\rastls.dll'.
AppSearch: Property: SYMRASMAN_REG13_IDENTITYPATH, Signature: SymRasMan_4
MSI (c) (CC:A0) [22:50:22:555]: PROPERTY CHANGE: Adding SYMRASMAN_REG13_IDENTITYPATH property. Its value is 'C:\Windows\System32\rastls.dll'.
AppSearch: Property: SYMRASMAN_REG25_PATH, Signature: SymRasMan_5
MSI (c) (CC:A0) [22:50:22:555]: PROPERTY CHANGE: Adding SYMRASMAN_REG25_PATH property. Its value is 'C:\Windows\System32\rastls.dll'.
AppSearch: Property: SYMRASMAN_REG25_INTERACTIVEUIPATH, Signature: SymRasMan_6
MSI (c) (CC:A0) [22:50:22:555]: PROPERTY CHANGE: Adding SYMRASMAN_REG25_INTERACTIVEUIPATH property. Its value is 'C:\Windows\System32\rastls.dll'.
AppSearch: Property: SYMRASMAN_REG25_CONFIGUIPATH, Signature: SymRasMan_7
MSI (c) (CC:A0) [22:50:22:555]: PROPERTY CHANGE: Adding SYMRASMAN_REG25_CONFIGUIPATH property. Its value is 'C:\Windows\System32\rastls.dll'.
AppSearch: Property: SYMRASMAN_REG25_IDENTITYPATH, Signature: SymRasMan_8
MSI (c) (CC:A0) [22:50:22:555]: PROPERTY CHANGE: Adding SYMRASMAN_REG25_IDENTITYPATH property. Its value is 'C:\Windows\System32\rastls.dll'.
AppSearch: Property: SPA51BLOCK, Signature: SPA51Block
MSI (c) (CC:A0) [22:50:22:555]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Sygate Technologies, Inc.\Sygate Personal Firewall 3: 2
AppSearch: Property: OLDAPPDATADIR, Signature: SEPAppDataDirSigTemp
MSI (c) (CC:A0) [22:50:22:555]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Symantec\InstalledApps 3: 2
AppSearch: Property: OLDAPPDATADIR, Signature: SEPAppDataDirSig
MSI (c) (CC:A0) [22:50:22:555]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Symantec\Symantec Endpoint Protection\InstalledApps 3: 2
AppSearch: Property: FOUNDLIVEUPDTHST, Signature: findLiveupdatehst
MSI (c) (CC:A0) [22:50:22:555]: Note: 1: 1324 2: Data\Config 3: 1
MSI (c) (CC:A0) [22:50:22:555]: Note: 1: 1324 2: Data\Config 3: 1
AppSearch: Property: FOUNDSETTINGSHOSTSLIVEUPDATE, Signature: findSettingsHostsLiveUpdate
MSI (c) (CC:A0) [22:50:22:555]: Note: 1: 1324 2: Data\Config 3: 1
MSI (c) (CC:A0) [22:50:22:555]: Note: 1: 1324 2: Data\Config 3: 1
AppSearch: Property: FOUNDSNACSLF, Signature: findSnacSlf
AppSearch: Property: WINDOWSFUNDAMENTALS, Signature: findWindowsFundamentals
MSI (c) (CC:A0) [22:50:22:555]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Microsoft\WinFLP\Optional Components 3: 2
AppSearch: Property: DEFENDERFOUND, Signature: DEFENDERFOUND
MSI (c) (CC:A0) [22:50:22:555]: PROPERTY CHANGE: Adding DEFENDERFOUND property. Its value is 'Microsoft Windows Defender'.
AppSearch: Property: WINDOWSFIREWALLSTATE, Signature: GetFirewallState
MSI (c) (CC:A0) [22:50:22:555]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\TSE 3: 2
AppSearch: Property: SYSFERFOUND64, Signature: findSysferDll64
AppSearch: Property: SYSFERTHUNKFOUND64, Signature: findSysferThunkDll64
MSI (c) (CC:A0) [22:50:22:559]: Note: 1: 1325 2: sysferThunk.dll
AppSearch: Property: OUTLOOKFOUND, Signature: OUTLOOKSIG1
MSI (c) (CC:A0) [22:50:22:559]: PROPERTY CHANGE: Adding OUTLOOKFOUND property. Its value is 'C:\Program Files (x86)\Microsoft Office\Office12\'.
AppSearch: Property: OUTLOOKFOUND, Signature: OUTLOOKSIG2
AppSearch: Property: EXCHANGEFOUND, Signature: EXCHANGESIG
MSI (c) (CC:A0) [22:50:22:559]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\App Paths\EXCHNG32.EXE 3: 2
AppSearch: Property: NOTESFOUND, Signature: NOTESSIG
MSI (c) (CC:A0) [22:50:22:559]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\App Paths\notes.exe 3: 2
AppSearch: Property: SAVCORP7XFOUND, Signature: SavCorp7XSig
MSI (c) (CC:A0) [22:50:22:559]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Norton AntiVirus Corporate Edition 3: 2
AppSearch: Property: NORTONFOUND, Signature: DingSiloSig
MSI (c) (CC:A0) [22:50:22:559]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7} 3: 2
AppSearch: Property: FOUNDBROWSERPROTECTIONLITE, Signature: SymBLPSig
MSI (c) (CC:A0) [22:50:22:559]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Symantec\SymBPL\{D270A25E-8BB6-4895-8517-89B898969BBF} 3: 2
AppSearch: Property: SAVSMIGFOLDER, Signature: SAVSMIGFOLDERSIG
MSI (c) (CC:A0) [22:50:22:559]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps 3: 2
AppSearch: Property: SDIDATFOUND, Signature: SDIDATFOUND
AppSearch: Property: SYSFERFOUND32, Signature: findSysferDll32
AppSearch: Property: SYSFERTHUNKFOUND32, Signature: findSysferThunkDll32
MSI (c) (CC:A0) [22:50:22:559]: Note: 1: 1325 2: sysferThunk.dll
AppSearch: Property: FOREFRONTTMGFOUND, Signature: foreFrontTMG
AppSearch: Property: FOREFRONTTMGFOUND, Signature: ForeFrontTMGSig
AppSearch: Property: FOUNDSEPSLF, Signature: findSepSlf
AppSearch: Property: TEEFERFOUND, Signature: TEEFERFOUNDSIG
MSI (c) (CC:A0) [22:50:22:559]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SYSTEM\CurrentControlSet\services\Teefer2 3: 2
AppSearch: Property: PENDINGMODULEREMOVAL, Signature: PENDINGMODULEREMOVALSIG
MSI (c) (CC:A0) [22:50:22:559]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Symantec\Symantec Endpoint Protection\{E1A40A89-2B89-44FA-9E96-395B7D7F03AC}\Install 3: 2
AppSearch: Property: FOREFRONEXCFOUND, Signature: ForeFrontExchange
AppSearch: Property: SNACNPFOUND32, Signature: findSnacNp32
AppSearch: Property: SNACNPFOUND64, Signature: findSnacNp64
MSI (c) (CC:A0) [22:50:22:559]: PROPERTY CHANGE: Adding SNACNPFOUND64 property. Its value is 'C:\Windows\system32\snacnp.dll'.
AppSearch: Property: VC8B762CHECK, Signature: VC8b762CheckSig
AppSearch: Property: VC8B42CHECK, Signature: VC8b42CheckSig
MSI (c) (CC:A0) [22:50:22:563]: PROPERTY CHANGE: Adding VC8B42CHECK property. Its value is 'C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.42_none_93b21c24844efba7\'.
AppSearch: Property: VC8B1416CHECK, Signature: VC8b1416CheckSig
AppSearch: Property: WSCONFONLINE, Signature: WSConfOnlineSig
MSI (c) (CC:A0) [22:50:22:563]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\WholeSecurity Inc.\Confidence Online(tm) Server 3: 2
Action ended 22:50:22: AppSearch. Return value 1.
MSI (c) (CC:A0) [22:50:22:563]: Doing action: checkInstallBlocksUI
Action 22:50:22: checkInstallBlocksUI. Searching for installed applications
Action start 22:50:22: checkInstallBlocksUI.
MSI (c) (CC:AC) [22:50:22:599]: Invoking remote custom action. DLL: C:\Users\Client\AppData\Local\Temp\MSI59.tmp, Entrypoint: checkInstallBlocksUI
MSI (c) (CC!3C) [22:50:22:607]: PROPERTY CHANGE: Adding IdcXmlPath property. Its value is 'C:\Windows\Temp\idc.xml'.
IDCCA:  CMsiUtil::isActionScheduled: Unable to fetch view (Result: 259)
Action ended 22:50:22: checkInstallBlocksUI. Return value 1.
MSI (c) (CC:A0) [22:50:22:647]: Doing action: CommunicateLaunchConditions
Action 22:50:22: CommunicateLaunchConditions.
Action start 22:50:22: CommunicateLaunchConditions.
MSI (c) (CC:74) [22:50:22:695]: Invoking remote custom action. DLL: C:\Users\Client\AppData\Local\Temp\MSIA8.tmp, Entrypoint: CommunicateLaunchConditions
Communicate LC: NOT Version9X=1
Communicate LC: VersionNT > 500=1
Communicate LC: NOT WINDOWSFUNDAMENTALS=1
Communicate LC: (NOT MIGRATIONPENDINGREBOOT) OR SISFAILED=1
Communicate LC: (NOT UNINSTALLREBOOTREQUIRED) OR Installed=0
Communicate LC: Symantec Endpoint Protection has detected that there are pending system changes that require a reboot.  Please reboot the system and rerun the installation.
Communicate LC:  calling communicate state with the following arguments:
Communicate LC: Prodversion = 12.1.3001.165
Communicate LC: PathToSylink = C:\SEP\
Communicate LC: Oldversion =
Communicate LC: ReasonStr = Symantec Endpoint Protection has detected that there are pending system changes that require a reboot.  Please reboot the system and rerun the installation.
Communicate LC: StatusCode = 302469124
Communicate LC: Communicator failed to communicate.
Action ended 22:50:23: CommunicateLaunchConditions. Return value 1.
MSI (c) (CC:A0) [22:50:23:215]: Skipping action: IsAdmin (condition is false)
MSI (c) (CC:A0) [22:50:23:215]: Doing action: preLaunchCond
Action 22:50:23: preLaunchCond. Examining launch conditions
Action start 22:50:23: preLaunchCond.
MSI (c) (CC:6C) [22:50:23:251]: Invoking remote custom action. DLL: C:\Users\Client\AppData\Local\Temp\MSI2EB.tmp, Entrypoint: preLaunchCond
IDCCA:  preLaunchCond - Launch condition `4Symantec Endpoint Protection has detected that there are pending system changes that require a reboot.  Please reboot the system and rerun the installation.` with condition `(NOT UNINSTALLREBOOTREQUIRED) OR Installed` failed
MSI (c) (CC!EC) [22:50:23:283]: Note: 1: 2731 2: 0
Unable to determine feature state: 1606
MSI (c) (CC!EC) [22:50:23:283]: Note: 1: 2731 2: 0
Unable to determine feature state: 1606
MSI (c) (CC!EC) [22:50:23:283]: Note: 1: 2731 2: 0
Unable to determine feature state: 1606
MSI (c) (CC!EC) [22:50:23:283]: Note: 1: 2731 2: 0
Unable to determine feature state: 1606
MSI (c) (CC!EC) [22:50:23:283]: Note: 1: 2731 2: 0
Unable to determine feature state: 1606
MSI (c) (CC!EC) [22:50:23:283]: Note: 1: 2731 2: 0
Unable to determine feature state: 1606
MSI (c) (CC!EC) [22:50:23:283]: Note: 1: 2731 2: 0
Unable to determine feature state: 1606
MSI (c) (CC!EC) [22:50:23:283]: Note: 1: 2731 2: 0
Unable to determine feature state: 1606
MSI (c) (CC!EC) [22:50:23:287]: Note: 1: 2731 2: 0
Unable to determine feature state: 1606
MSI (c) (CC!EC) [22:50:23:287]: Note: 1: 2731 2: 0
Unable to determine feature state: 1606
MSI (c) (CC!EC) [22:50:23:287]: Note: 1: 2731 2: 0
Unable to determine feature state: 1606
MSI (c) (CC!EC) [22:50:23:287]: Note: 1: 2731 2: 0
Unable to determine feature state: 1606
MSI (c) (CC!EC) [22:50:23:287]: Note: 1: 2731 2: 0
Unable to determine feature state: 1606
MSI (c) (CC!EC) [22:50:23:287]: Note: 1: 2732 2: 0
IDCCA: Unable to get target path (Result: 267)
MSI (c) (CC!EC) [22:50:23:287]: Note: 1: 2732 2: 0
IDCCA: Unable to get target path (Result: 267)
IDCCA: Machine ID: 6f6ac79b16d3a9d1cd550b63ea9b29dc127a953
IDCCA: HttpQueryInfo: 0  Error: 12007
IDCCA: Logout failure:0 12007
Action ended 22:50:30: preLaunchCond. Return value 1.
MSI (c) (CC:A0) [22:50:30:568]: Doing action: LaunchConditions
Action 22:50:30: LaunchConditions. Evaluating launch conditions
Action start 22:50:30: LaunchConditions.

Comments 4 CommentsJump to latest comment

consoleadmin's picture

have you try to restart the system?

Thanks.

W007's picture

Try to clean wipe tool and check mithun comments

https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-1212-rolling-back-during-install#comment-8517891

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

consoleadmin's picture

preLaunchCond - Launch condition `4Symantec Endpoint Protection has detected that there are pending system changes that require a reboot.  Please reboot the system and rerun the installation.` with condition `(NOT UNINSTALLREBOOTREQUIRED) OR Installed` failed

according to log remove the below entry

Open registry and go to 
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\
hight light Session Manager on the right hand side delete the value 
PendingFileRenameOperations

Also delete the same value from
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet001\Control\Session Manager\PendingFileRenameOperations

Find the attach thread Vikram Solution Comment

https://www-secure.symantec.com/connect/forums/alleged-pending-system-changes-require-reboot-errors-endpoint-installer#comment-3283371

Installation fails with the message "Pending system changes that require a reboot have been detected"

Article:TECH103109  |  Created: 2007-01-16  |  Updated: 2013-01-11  |  Article URL http://www.symantec.com/docs/TECH103109

Thanks.

SOLUTION
.Brian's picture

Make sure you DO NOT reboot after deleting the "PendingFileRenameOperations" registry key. Delete it than run setup.exe to try the install again.

If you reboot after deleting, it will likely come back.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.