We have 11.4Mr2 on clients and when upgrading to Mr5 or 6A , keeps rolling back. I have ran cleanwipe and then tried to run 11.6MP2 install and same error. I have deleted Syamntec folders from program files, common files, registry.I have tried to install live update first, then setup. I've reran cleanwipe several times and same issue. Tried to copy locally to pc and run the setup. We do have pcanywhere and symantec virtualization agent on pc's as well. I've tried to stop the sevices and install Sep as well. ANY IDEAS, Please?
This is the log error from %tmp%:
SI (s) (80:30) [15:30:45:659]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI81.tmp, Entrypoint: RegWithLiveUpdate
LUCA: RegWithLiveUpdate
LUCA(1157): CustomActionData=Add SESC Virus Definitions Win32 v11 MicroDefsB.CurDefs SymAllLanguages Antivirus and antispyware definitions {C60DC234-65F9-4674-94AE-62158EFCA433} {855BA5F4-6588-4F09-AE61-847E59D08CB0} 3 {DA47E166-7F7A-4039-9768-7AFFB5E99CE8}
Add SESC Virus Definitions Win32 v11 Hub SymAllLanguages Antivirus and antispyware definitions {B36CDA3C-B15B-421c-A2A4-7EC70E3B852B} 0 {DA47E166-7F7A-4039-9768-7AFFB5E99CE8}
Add SESC Submission Control Data 11.0 SymAllLanguages Submission Control signatures {4F889C4A-784D-40de-8539-6A29BAA43139} 0
Add SESC AntiVirus Client Win32 11.0 English Symantec Endpoint Protection client {678BF7F9-F8E9-468b-B890-F55E159CAA3C} 0
LUCA: HandleLiveUpdateAction
LUCA(874): HandleLiveUpdateAction: Action="Add" Product="SESC Virus Definitions Win32 v11" Version="MicroDefsB.CurDefs" Lang="SymAllLanguages" Description="Antivirus and antispyware definitions" GUID="{C60DC234-65F9-4674-94AE-62158EFCA433}" CallbackCLSID="{855BA5F4-6588-4F09-AE61-847E59D08CB0}" CallbackFlags="3" Group="{DA47E166-7F7A-4039-9768-7AFFB5E99CE8}"
LUCA(1020): Exception calling IluProductReg RegisterProduct
LUCA: HandleLiveUpdateAction: COM Exception:
LUCA: Class not registered
LUCA: Call to HandleLiveUpdateAction FAILED.
MSI (s) (80:AC) [15:30:46:128]: User policy value 'DisableRollback' is 0
MSI (s) (80:AC) [15:30:46:128]: Machine policy value 'DisableRollback' is 0
Action ended 15:30:46: InstallFinalize. Return value 3.
MSI (s) (80:AC) [15:30:46:191]: Executing op: Header(Signature=1397708873,Version=301,Timestamp=1044937642,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (80:AC) [15:30:46:191]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (80:AC) [15:30:46:206]: Executing op: DialogInfo(Type=1,Argument=Symantec Endpoint Protection)
MSI (s) (80:AC) [15:30:46:206]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (80:AC) [15:30:46:269]: Executing op: ActionStart(Name=RegWithLiveUpdate.FF07F38E_78C2_412E_B858_64488E808644,Description=Updating registration with LiveUpdate,)
MSI (s) (80:AC) [15:30:46:269]: Executing op: ProductInfo(ProductKey={84B70C16-7032-41EE-965C-3C8D9D566CBB},ProductName=Symantec Endpoint Protection,PackageName=Symantec AntiVirus.msi,Language=1033,Version=184555576,Assignment=1,ObsoleteArg=0,ProductIcon=ARPPRODUCTICON.exe,,PackageCode={75FADE44-CEE8-48BF-B235-0024ACB1E3FD},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0)
MSI (s) (80:AC) [15:30:46:269]: Executing op: ActionStart(Name=RegWithLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644,,)
MSI (s) (80:AC) [15:30:46:269]: Executing op: CustomActionRollback(Action=RegWithLiveUpdate_RB.FF07F38E_78C2_412E_B858_64488E808644,ActionType=1345,Source=BinaryData,Target=RegWithLiveUpdate_RB,CustomActionData=Remove SESC Virus Definitions Win32 v11 MicroDefsB.CurDefs SymAllLanguages Antivirus and antispyware definitions {C60DC234-65F9-4674-94AE-62158EFCA433} {855BA5F4-6588-4F09-AE61-847E59D08CB0} 3 {DA47E166-7F7A-4039-9768-7AFFB5E99CE8}
Remove SESC Virus Definitions Win32 v11 Hub SymAllLanguages Antivirus and antispyware definitions {B36CDA3C-B15B-421c-A2A4-7EC70E3B852B} 0 {DA47E166-7F7A-4039-9768-7AFFB5E99CE8}
Remove SESC Submission Control Data 11.0 SymAllLanguages Submission Control signatures {4F889C4A-784D-40de-8539-6A29BAA43139} 0
Remove SESC AntiVirus Client Win32 11.0 English Symantec Endpoint Protection client {678BF7F9-F8E9-468b-B890-F55E159CAA3C} 0
)
MSI (s) (80:FC) [15:30:46:284]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI82.tmp, Entrypoint: RegWithLiveUpdate_RB
LUCA: RegWithLiveUpdate_RB
LUCA: RegWithLiveUpdate
LUCA(1157): CustomActionData=Remove SESC Virus Definitions Win32 v11 MicroDefsB.CurDefs SymAllLanguages Antivirus and antispyware definitions {C60DC234-65F9-4674-94AE-62158EFCA433} {855BA5F4-6588-4F09-AE61-847E59D08CB0} 3 {DA47E166-7F7A-4039-9768-7AFFB5E99CE8}
Remove SESC Virus Definitions Win32 v11 Hub SymAllLanguages Antivirus and antispyware definitions {B36CDA3C-B15B-421c-A2A4-7EC70E3B852B} 0 {DA47E166-7F7A-4039-9768-7AFFB5E99CE8}
Remove SESC Submission Control Data 11.0 SymAllLanguages Submission Control signatures {4F889C4A-784D-40de-8539-6A29BAA43139} 0
Remove SESC AntiVirus Client Win32 11.0 English Symantec Endpoint Protection client {678BF7F9-F8E9-468b-B890-F55E159CAA3C} 0
LUCA: HandleLiveUpdateAction
LUCA(874): HandleLiveUpdateAction: Action="Remove" Product="SESC Virus Definitions Win32 v11" Version="MicroDefsB.CurDefs" Lang="SymAllLanguages" Description="Antivirus and antispyware definitions" GUID="{C60DC234-65F9-4674-94AE-62158EFCA433}" CallbackCLSID="{855BA5F4-6588-4F09-AE61-847E59D08CB0}" CallbackFlags="3" Group="{DA47E166-7F7A-4039-9768-7AFFB5E99CE8}"
LUCA(1080): Exception calling IluProductReg DeleteProduct (LiveUpdate uninstalled?)
LUCA: HandleLiveUpdateAction: COM Exception:
LUCA: Class not registered
LUCA: HandleLiveUpdateAction
LUCA(874): HandleLiveUpdateAction: Action="Remove" Product="SESC Virus Definitions Win32 v11" Version="Hub" Lang="SymAllLanguages" Description="Antivirus and antispyware definitions" GUID="{B36CDA3C-B15B-421c-A2A4-7EC70E3B852B}" CallbackCLSID="" CallbackFlags="0" Group="{DA47E166-7F7A-4039-9768-7AFFB5E99CE8}"
LUCA(1080): Exception calling IluProductReg DeleteProduct (LiveUpdate uninstalled?)
LUCA: HandleLiveUpdateAction: COM Exception:
LUCA: Unknown error 0x802A0014
LUCA: HandleLiveUpdateAction
LUCA(874): HandleLiveUpdateAction: Action="Remove" Product="SESC Submission Control Data" Version="11.0" Lang="SymAllLanguages" Description="Submission Control signatures" GUID="{4F889C4A-784D-40de-8539-6A29BAA43139}" CallbackCLSID="" CallbackFlags="0" Group=""
LUCA(1080): Exception calling IluProductReg DeleteProduct (LiveUpdate uninstalled?)
LUCA: HandleLiveUpdateAction: COM Exception:
LUCA: Unknown error 0x802A0014
LUCA: HandleLiveUpdateAction
LUCA(874): HandleLiveUpdateAction: Action="Remove" Product="SESC AntiVirus Client Win32" Version="11.0" Lang="English" Description="Symantec Endpoint Protection client" GUID="{678BF7F9-F8E9-468b-B890-F55E159CAA3C}" CallbackCLSID="" CallbackFlags="0" Group=""
LUCA(1080): Exception calling IluProductReg DeleteProduct (LiveUpdate uninstalled?)
LUCA: HandleLiveUpdateAction: COM Exception:
LUCA: Unknown error 0x802A0014
LUCA: RemoveLiveUpdateGroups
LUCA(819): RemoveLiveUpdateGroups: Removing group="{DA47E166-7F7A-4039-9768-7AFFB5E99CE8}"
LUCA(834): Exception calling IluProductReg DeleteGroup
LUCA: RemoveLiveUpdateGroups: COM Exception:
LUCA: Unknown error 0x802A0014
LUCA: Call to RemoveLiveUpdateGroups FAILED.
MSI (s) (80:AC) [15:32:16:676]: Executing op: ActionStart(Name=RegisterWithSymEvent.8728755E_EBB5_45CB_BF13_FE75340D7B4E,Description=Registering products with SymEvent,)
MSI (s) (80:AC) [15:32:16:676]: Executing op: ActionStart(Name=RegisterWithSymEvent_RB.8728755E_EBB5_45CB_BF13_FE75340D7B4E,,)
MSI (s) (80:AC) [15:32:16:676]: Executing op: CustomActionRollback(Action=RegisterWithSymEvent_RB.8728755E_EBB5_45CB_BF13_FE75340D7B4E,ActionType=1281,Source=BinaryData,Target=UnregisterFromSymEvent,CustomActionData=SAVCE;/q;/q /u;;0)
MSI (s) (80:3C) [15:32:16:692]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI83.tmp, Entrypoint: UnregisterFromSymEvent
MSI (s) (80:AC) [15:32:17:098]: Executing op: ActionStart(Name=RegisterTypeLibraries,Description=Registering type libraries,Template=LibID: [1])
MSI (s) (80:AC) [15:32:17:098]: Executing op: TypeLibraryUnregister(,,FilePath=C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe,LibID={9D75182B-19F7-469B-83CB-180FE3338F33},Version=65536,,Language=0,HelpPath=C:\Program Files\Symantec\Symantec Endpoint Protection\,BinaryType=0)
MSI (s) (80:AC) [15:32:17:114]: Note: 1: 1402 2: UNKNOWN\TypeLib\{9D75182B-19F7-469B-83CB-180FE3338F33}\100.0\0\win32 3: 2
MSI (s) (80:AC) [15:32:17:114]: CMsiServices::ProcessTypeLibrary runs in local context, not impersonated.
MSI (s) (80:AC) [15:32:17:145]: ProcessTypeLibraryCore returns: 0. (0 means OK)
MSI (s) (80:AC) [15:32:17:145]: Executing op: TypeLibraryUnregister(,,FilePath=C:\Program Files\Symantec\Symantec Endpoint Protection\vpshell2.dll,LibID={6F952B50-BCEE-11D1-82D6-00A0C9749EEF},Version=65536,,Language=0,,BinaryType=0)
MSI (s) (80:AC) [15:32:17:145]: Note: 1: 1402 2: UNKNOWN\TypeLib\{6F952B50-BCEE-11D1-82D6-00A0C9749EEF}\100.0\0\win32 3: 2
MSI (s) (80:AC) [15:32:17:145]: CMsiServices::ProcessTypeLibrary runs in local context, not impersonated.
MSI (s) (80:AC) [15:32:17:145]: ProcessTypeLibraryCore returns: 0. (0 means OK)
MSI (s) (80:AC) [15:32:17:145]: Executing op: TypeLibraryUnregister(,,FilePath=C:\Program Files\Symantec\Symantec Endpoint Protection\SymProtectUI.ocx,LibID={8E9CD170-B967-47E8-AB36-9B310732B481},Version=65536,,Language=0,HelpPath=C:\Program Files\Symantec\Symantec Endpoint Protection\,BinaryType=0)
MSI (s) (80:AC) [15:32:17:145]: Note: 1: 1402 2: UNKNOWN\TypeLib\{8E9CD170-B967-47E8-AB36-9B310732B481}\100.0\0\win32 3: 2