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Rosetta down?

Updated: 26 Aug 2010 | 27 comments
GertjanA's picture
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This issue has been solved. See solution.

Hello Symantec friends?

Is the rosetta database down? I have not been able to connect to it for a while now.

I go to http://evevent.symantec.com/Login.asp?
and eventually get an


(110) Connection timed out

Can you please fix?

thx. Gertjan

Comments

Rob Wilcox's picture
15
Apr
2010
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Checking who looks after

Checking who looks after it....

 

Thanks
Rob Wilcox
Enterprise Vault Engineering
Certification Team
http://www.symantec.com/connect/blogs/rob-wilcox
damendoeira's picture
05
May
2010
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Rosetta STILL down?

Hi all

3 weeks after, and evevent.symantec.com is still unreachable.

With rosetta down, it's quite a hassle to go through all the Event ID's EV generates, search one at a time in these forums.

Any news regarding this matter?

Thks
Daniel

Rob Wilcox's picture
05
May
2010
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The server is being moved,

The server is being moved, but I don't have an ETA.

 

Thanks
Rob Wilcox
Enterprise Vault Engineering
Certification Team
http://www.symantec.com/connect/blogs/rob-wilcox
GertjanA's picture
24
Jun
2010
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Check again please.

Hi rob,

Any idea when Rosetta will be available again? I am still unable to connect to it. 7 weeks to move a server and make it available again is slow, even for me ;-)

Or, is it silently decommisioned?

Thank you, Gertjan
MCSE, MCITP (2x), MCTS, SCS7.5/8.0/9.0, STS9/10
Company: www.t2.nl
The EV-Dashboard. Get it here: http://evdashboard.so

Scanner001's picture
24
Jun
2010
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If it took me 7 weeks to move

If it took me 7 weeks to move a server I would be unemployed

Liam Finn
 

Rob Wilcox's picture
24
Jun
2010
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I'm checking with the

I'm checking with the grown-ups .. again.

We did talk about it yesterday actually...

 

Thanks
Rob Wilcox
Enterprise Vault Engineering
Certification Team
http://www.symantec.com/connect/blogs/rob-wilcox
AndrewB's picture
24
Jun
2010
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is the FTP also down? i'm

is the FTP also down? i'm unable to download any documentation

ex. Symantec Enterprise Vault 8.0 Performance Guide http://seer.entsupport.symantec.com/docs/312319.htm
http://ftp.support.veritas.com/pub/support/products/Exchange_Mailbox_Archiving_Unit/312319.pdf

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner | www.trace3.com

Rob Wilcox's picture
24
Jun
2010
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Not sure.  I just couldn't

Not sure.  I just couldn't get to that either.  I will test again tomorrow.

 

Thanks
Rob Wilcox
Enterprise Vault Engineering
Certification Team
http://www.symantec.com/connect/blogs/rob-wilcox
Rob Wilcox's picture
25
Jun
2010
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The link to the PDF appears

The link to the PDF appears to be working now.  Does it for you?

 

Thanks
Rob Wilcox
Enterprise Vault Engineering
Certification Team
http://www.symantec.com/connect/blogs/rob-wilcox
AndrewB's picture
25
Jun
2010
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Doesn't work for me.

Doesn't work for me.

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner | www.trace3.com

Rob Wilcox's picture
25
Jun
2010
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Maybe we should :- a) Start a

Maybe we should :-

a) Start a seperate thread
b) Tell me if you're using IE?

 

Thanks
Rob Wilcox
Enterprise Vault Engineering
Certification Team
http://www.symantec.com/connect/blogs/rob-wilcox
AndrewB's picture
25
Jun
2010
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just started the new thread.

just started the new thread. (tried with IE and Firefox)

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner | www.trace3.com

Scanner001's picture
24
Jun
2010
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OK i'm not one for pushing

OK i'm not one for pushing other sites but seeing as there seems to be so much down you got to see this site it will have you falling of your chair laughing

http://www.thewebsiteisdown.com/

Liam Finn
 

Tomer Gurantz's picture
24
Jun
2010
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As far as I know, it was out of commission for years

I asked this same questions a few years back... last I saw Rosetta working externally was 3 years ago. There was an internal link that used to work for it (but you had to type it manually; the link in the event viewer didn't get you there), but I think that one is gone as well last I checked a year ago.

Would be nice to have it back!

Principal Learning Consultant with Symantec Education Course Development

Rob Wilcox's picture
24
Jun
2010
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Rosetta hasn't been

Rosetta hasn't been decommissioned.

 

Thanks
Rob Wilcox
Enterprise Vault Engineering
Certification Team
http://www.symantec.com/connect/blogs/rob-wilcox
JesusWept2's picture
25
Jun
2010
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wouldnt it just be easier and

wouldnt it just be easier and generate far less frequent posts about rosetta if you notify us when its up?

Rob Wilcox's picture
25
Jun
2010
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yes it would.. but

yes it would.. but unfortunately I was thinking of retiring in the next 30 years, so it might end up being someone else's job ;-)

 

Thanks
Rob Wilcox
Enterprise Vault Engineering
Certification Team
http://www.symantec.com/connect/blogs/rob-wilcox
Rob Wilcox's picture
30
Jun
2010
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Can someone try Rosetta now?

Can someone try Rosetta now?

 

Thanks
Rob Wilcox
Enterprise Vault Engineering
Certification Team
http://www.symantec.com/connect/blogs/rob-wilcox
GertjanA's picture
30
Jun
2010
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oh joy!

Hello Rob,

It works again! Thanks. You can retire now ;-))

Gertjan

Thank you, Gertjan
MCSE, MCITP (2x), MCTS, SCS7.5/8.0/9.0, STS9/10
Company: www.t2.nl
The EV-Dashboard. Get it here: http://evdashboard.so

Rob Wilcox's picture
30
Jun
2010
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Result ;-)

Result ;-)

 

Thanks
Rob Wilcox
Enterprise Vault Engineering
Certification Team
http://www.symantec.com/connect/blogs/rob-wilcox
Tomer Gurantz's picture
30
Jun
2010
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Interesting... not working for me

Am I doing something wrong? Trying to go to any of these links fail (the last one is a guess from memory, as I'm not on an EV server now):

http://evevent.symantec.com/
http://evevent.symantec.com/rosetta/

http://evevent.symantec.com/rosetta/showevent.asp

http://evevent.symantec.com/rosetta/showevent.asp?eventid=3230

Principal Learning Consultant with Symantec Education Course Development

Rob Wilcox's picture
30
Jun
2010
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Your links are correct, and

Your links are correct, and should work.  Maybe stale DNS?

It should resolve to :

Name:    evevent.veritas.com

Address:  62.172.234.28
Aliases:  evevent.symantec.com

And your last link is spot on :

 

 

Thanks
Rob Wilcox
Enterprise Vault Engineering
Certification Team
http://www.symantec.com/connect/blogs/rob-wilcox
Tomer Gurantz's picture
01
Jul
2010
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If on Symantec VPN it doesn't resolve correctly

For other employees who run into this: if on the Symantec network via VPN it seems to have a problem resolving the evevent.symantec.com address. Thanks Rob for the direct IP link, this works. Alternatively you can use the internal variants of these links.

Principal Learning Consultant with Symantec Education Course Development

AndrewB's picture
26
Jul
2010
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how does one get a login for rosetta? it doesnt appear to use the same credentials as the forum.

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner | www.trace3.com

Rob Wilcox's picture
26
Jul
2010
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Andrew, you don't need one.

The event in event viewer has this format :

http://evevent.symantec.com/rosetta/showevent.asp, at least that is what is visible.  If you click on it, Help and Support will load (unless you have Windows 2003 SP 2 bug) and the actual URL will be something like this :

 
http://evevent.symantec.com/rosetta/showevent.asp?...
EvtCat=Monitoring%20&EvtID=41011&EvtCatID=106&EvtType=Warning&
EvtTypeID=2&EvtRptTime=1280167743&EvtTZBias=300&
CoName=Symantec%20Corporation&
ProdName=Enterprise%20Vault&ProdVer=8.0.4.0&FileName=VaultMessages.dll&FileVer=8.0.4.1991
 
You can shorten it to :
 
 
Or an another example :

 

Thanks
Rob Wilcox
Enterprise Vault Engineering
Certification Team
http://www.symantec.com/connect/blogs/rob-wilcox
AndrewB's picture
26
Jul
2010
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perfect. thanks!

Andy Becker | Authorized Symantec Consultant | Trace3 | Symantec National Partner | www.trace3.com

Rob Wilcox's picture
26
Jul
2010
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You're welcome.

 

Thanks
Rob Wilcox
Enterprise Vault Engineering
Certification Team
http://www.symantec.com/connect/blogs/rob-wilcox