Routing rule based on priority and out of business hours
I am looking for a routing rule to route new submitted incidents that are submitted at off-hours and have a priority of high, urgent and emergency to a preferred group. ( SD 7.1 SP2)
The configuration of the priority in the sd.routingrules is not the problem.
Question: how to get the data for out of business hours?
This information can be defined within the business time span editor, but it seems that this data is not available in the workflows.