I have already tried http://www.symantec.com/connect/forums/rtvscanexe-high-memory-usage-sav#comment-3043241
is it seen all the time or at specific time?can you try upgrading the client to the latest and check if it helps?
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
Even I have restarted the system several times.
I think the best solution will be upgrading your system to higher version, and it's better to upgrade 12.1. I'm sure about it'll be fix all of your problems.
Due to only 1 user issue, it is not possible to upgrade the version to the heigher one.
What OS is this machine in question running on?
How much RAM is the machine carrying?
I would request you to check if there are risk detected lately on this machine?
If no risks are detected and if migrating to the Latest Version is not possible then, I would request you to either run a Repair of SEP client from Add/ Remove Programs
Uninstall and Reinstall the SEP Client on the machine.
Hope that helps!!
Symantec Enterprise Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3
Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.
You are using SEP 11.0.5002.333 i.e RU5.
Latest SEP 11 version is RU7 MP2
Check till date releases
At least you should upgrade to RU7 MP2
Few defects are fixed related to rtvscan.
RTVScan.exe does not release memory until after the scan completes
Fix ID: 1427192
Symptom: When very large containers are scanned, memory continues to grow until the scan completes.
Solution: Memory usage is reduced by not storing unnecessary data during the scan.
Check this link for more details:
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<
I am running 11.0.5002.333. My user's rtvscan.exe is running 40-60% all day and as long as their computer is up.
I entered the registry key like it was supposed to be. When I searched for the NavLogon.dll is no where to be found anywhere. All my files are not hidden either so it should have found it somewhere. I read that key needs to be in the C:WINDOWS\System32 folder, but it is not. I want to insert the NavLogon.dll into that folder, but do not know where to locate it at. I have searched the whole computer.
Any help would be appreciated.