Endpoint Protection

I have a user that is experiencing high CPU and memory usuage during the weekly scans. I have excluded the ost file from outlook as exception to try to improve speed of the scan as well as adjusted the scan setting to "balanced" to try to improve the results. I do not believe this is making an impact.

During the scheduled scans it is disrupting thier ability to use thier machine.

60% CPU usuage

Processes running 56

Version 11MP3 Currently Running

Windows XP System

SavUI.exe process 6K

Iexplorer 70K

Rtvscan.exe 43K

Outlook 175K

I would suggest to run 11.0.6 on this machine and check the CPU, performance issues are fixed in this issue.

Hello,

Make sure you are carrying the Latest version of SEP 11.0.6300.

Are there any Network mapped drives on the machine??

Exclude the mapped network drives from scheduled scans on SEP clients. 

Instead, perform scheduled scans on these drives from the server to which they are attached.

http://www.symantec.com/docs/TECH97017

How to Configure Sysinternals' Process Monitor to Record Symantec event

http://www.symantec.com/business/support/index?page=content&id=TECH98079 

References

Sysinternals / Microsoft page on Process Monitor: http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
Sysinternals / Microsoft page on Process Explorer: http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx