rtvscan.exe hogging CPU
I am working at a financial firm that has about 90 users. We are running Symantec Endpoint Protection 11.0.5002.333. I am having trouble with a couple users having their rtvscan.exe hog their computer as long as it is on. It is not just at the initial startup of the computer, but as long as their computer is on it using upwards to 90% of the CPU.
The worst one I have been playing on is using Windows Vista. I installed the registry key like what was given in the solution here : https://www-secure.symantec.com/connect/forums/rtvscanexe-high-memory-usage-sav#comment-3043241
This did not resolve my issue. I did notice where someone said that the .dll file should be in the C:WINDOWS\System32 folder, but it is not. It then said to search your computer to find it, then plug it in there, but it was not found anywhere on my computer. So I guess I am wondering if anyone has the NavLogon.dll file I need or if that is even what is causing the problem.
Any help would be greatly appreciated! I know this has been a common forum, but there has not been a solution to my problems.