Endpoint Protection

 View Only

  • 1.  Rtvscan.exe takes about 8 hours to complete a scheduled scan

    Posted Sep 09, 2009 08:56 AM
    we have one client server where the scan is taking about 8 hours to complete and during that time uses all of the CPU...I am not too concerned with the amount of CPU being used I understand it takes what it can, but why does the scan take so long.  I just deleted 8 GB of data yesterday thinking that would speed it up and it is still taking a long to complete.

    Any thoughts?


  • 2.  RE: Rtvscan.exe takes about 8 hours to complete a scheduled scan

    Posted Sep 09, 2009 10:01 AM
    What is the
    1. Total USED space on the HDD ?
    2. CPU configuration ?
    Thanks :)


  • 3.  RE: Rtvscan.exe takes about 8 hours to complete a scheduled scan



  • 4.  RE: Rtvscan.exe takes about 8 hours to complete a scheduled scan

    Posted Sep 09, 2009 11:14 AM
    Total Used Space is 26.8 GB of 37.2 GB, but what is also weird is the scan log says it scanned over 5 million files, but I don't have 5 million files on the server unless it counts other things as files.

    the system is Windows 2003 Standard, with 1.8 GHz CPU and 1 GB RAM


  • 5.  RE: Rtvscan.exe takes about 8 hours to complete a scheduled scan

    Posted Sep 09, 2009 12:54 PM
    Do you have a lot of compressed files on the machine? ISO'S? Zips? Also are you scanning network/mapped drives? If so, these things can cause long scan times.


  • 6.  RE: Rtvscan.exe takes about 8 hours to complete a scheduled scan

    Posted Sep 09, 2009 01:07 PM
    I m also facing same problem. cpu core2duo 1gb ram.8 gb data and takes 4 to 5 hours to scan


  • 7.  RE: Rtvscan.exe takes about 8 hours to complete a scheduled scan

    Posted Sep 09, 2009 01:09 PM
    i m using sep 11 mr4


  • 8.  RE: Rtvscan.exe takes about 8 hours to complete a scheduled scan

    Posted Sep 09, 2009 01:32 PM
    Not too many compressed files...there are about 70 zip/compressed files and no ISOs.  Also no network drives are mapped...I guess symantec counts up the files inside the zip and when I counted the files, I only counted the one file, but I can't imagine there are 5 million files in the the 70 zip files.  Does symantc log detail of the scan as to what files are being scanned?


  • 9.  RE: Rtvscan.exe takes about 8 hours to complete a scheduled scan

    Posted Sep 09, 2009 01:47 PM
    Also another note...I see a bunch of these warnings in the event logs and I wondering if this could one of the reasons the scan could be taking a long time,

    Could not scan 221 files inside C:\Program Files\Apache Software Foundation\Tomcat 5.0\webapps\public\WEB-INF\patches\4-0-499\agentPatch.jar due to extraction errors encountered by the Decomposer Engines.

    We have a lot .jar files on the server and they are some kind of compressed file so if this the case we have more the 70 compressed files, but I am wondering if it is also able to get into some of the .jar files and this is why it is scanning so many files...

    I will try one night without scanning the compressed files and see if the number goes down.