Rules and Notifications
Is there a way to exclude groups and/or individuals from notifications when assigning/taking ownership of tickets?
The idea is a team may have a ticket and want to pass it to an individual but leave it in the group queue.
Or where the person assigning the ticket is already a member of the destination group and therefore does not need to know they have just assigned a ticket to thier own group or themselves.
The option of notifying or not notifying the 'Affected User' partially covers this but this is more about the support person performing the action and any existing groups/individuals being excluded.
This is important to us as many staff will not have SD open so will not see the ticket assigned popup so need another way of being notified. There are also a number of other scenarios where a specific group may not want to be included.