ServiceDesk

Hi,

I have trouble with error messages for a Data Event. I have created a ruleset for a Data Event. The Data Event is suppose to change a custom created data field when a e-mail is sent. See images:

The ruleset executes, but the actions fails when trying to change the custom data:

Rule [1]: Action Failed: [Set Statuskoder.Status][To Specific Value(Stängt)]. Error: Unhandled Exception in RuleAction. -> Object of type 'Symantec.Workflow.RulesEngine.Events.RulesetArgs.EmailNotificationSentRulesetArgs' cannot be converted to type 'Statuskoder.IM.Status.IProfileRulesetArguments'.

It works fine in a process event (OnIncidentReceived):

Rule [3]: If [Any] Then [Set Statuskoder.Status][To Specific Value(Öppet)] :: The conditions were met. 1 Successful Action.
Rule [3]: Action Succeeded: [Set Statuskoder.Status][To Specific Value(Öppet)]

The error message indicates that the variable is the wrong type when it is executed as a data event but it works fine as a process event. What is the difference and how can I fix it?

This appears to be an issue with how the generator is defining the different actions made available in the ruleset. I'm doing some additional research to determine the full cause.

Any progress on this problem?
 

Callander,

Our development team has reviewed the issue and we are expecting a fix for the issue by the end of the week if everything goes well. As soon as the fix is available I'll post again with another update.

Callander,

The fix for this issue will be available shortly in KB article TECH212326. I'm currently in the process of getting the article updated.

Note the fix requires an updated build of Workflow, along with the updated Symantec.ServiceDesk.Im.Automation.dll.