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Ruleset executed, but fail to apply ( ServiceDesk 7.5)

Created: 26 Dec 2012 • Updated: 26 Aug 2013 | 1 comment
seralar's picture
This issue has been solved. See solution.

HI gurus I created a several rules to send e-mail when a custom SLA is on place.

I create a two SLA milestones: "resolution 50%" and "resolution 80%" and several SLA Levels

The ruleset is executed when the ticket is received, but fail to set the SLA i created.

Any Idea?

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seralar's picture


I change the SLA related logic and It works.