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Running DataCollect.sh fails with MegaRAID

Created: 13 Jun 2013 • Updated: 13 Jun 2013 | 4 comments

Acting on instructions from support, I'm attempting to run /opt/NBUAppliance/scripts/DataCollect.sh

 

This fails with the following error:

 

================================ERROR=============================================

 

MegaRAID_CLI Symlink does not exist or not a executable file,

please Check your system.

MegaRAID_CLI Symlink should be in the '/opt/MegaRAID/' directory and

it should point to either MegaCli64 or CmdTool2 depending on hardware.

 

==================================================================================

 

This is new install of a NetBackup 5220 appliance with one storageshelf. I updated the box to 2.5.2 a couple of weeks ago. The cache battery appears to have failed, hence the support case.

 

I've reverted the question to support, but I thought I'd ask here as well.

Operating Systems:

Comments 4 CommentsJump to latest comment

Mark_Solutions's picture

Do it from the CLISH instead - Support - DataCollect

You can then open the logs share Support - Logs - Share Open and gather it from there

Hope this helps

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.

cmorrall's picture

I did run it from the CLISH, and I retried the exact same operation just now, and it worked this time. Really strange.

Chalk this one up to a solar flare.

cmorrall's picture

Oh now I see, you meant the Datacollect command. Well, I was following the instructions from support to the letter, they wanted me to go into maintenance mode and elevating to a shell.

Mark_Solutions's picture

No need to go into the O/S - it can be run via the Support Menu in the CLISH - they really should have asked you to do it that way!!

Authorised Symantec Consultant

Don't forget to "Mark as Solution" if someones advice has solved your issue - and please bring back the Thumbs Up!!.