Video Screencast Help

Running Symantec Desktop Encyption on Macbook with Bootcamp Windows 7

Created: 18 Apr 2013 | 4 comments

I followed the instructions I found on this forum to install Symantec PGP Disk Encryption on a Macbook pro with a bootcamp Windows Partition. 

 

  1. I installed Symantec Encryption Desktop for Windows on my bootcamp Windows. I then activated the software with my key but DID NOT encrypt the Disk
  2. I installed Symantec Encryption Desktop for MAC on my OS X operation system. I activated the software and performed the full disk encryption.
  3. I selected to reboot into Windows once the disk encryption finished successfully. 
  4. I was prompted for my Security Key and logged into Windows successfully and can use the Symantec Encryption Desktop software. It even shows the disk as being encrypted
  5. (Problem) I cannot get my MAC OS X to launch. When I select boot to the MAC OS X operating system and click restart from the Boot Camp settings in the control panel the PC reboots – ask for my key – and then boots back into Windows.

 

Question:

  1. How can I get back into my OS X?
  2. What did I do wrong?
  3. I purchased the product with one year of tech support but I do not have my customer number so they will not assist. I am still using a trail license and am waiting.
Operating Systems:

Comments 4 CommentsJump to latest comment

Tom Mc's picture

I'm not finding the User Guide for 10.3, but the following is from the 10.2 User's Guide:

Using PGP Desktop with Apple Boot Camp
Apple Boot Camp is compatible with PGP Desktop ver 10.0 or later. To use PGP Desktop with Boot Camp, you must install the software and encrypt the disk in a specific order.
Before you begin, be sure you have installed Boot Camp correctly. For information on how to set up Boot Camp, refer to the Boot Camp Installation and Setup Guide (http://manuals.info.apple.com/en/boot_camp_install...) from Apple. Note that in order to use Windows XP in the Windows partition, you much configure the partition as FAT32. PGP Desktop does not support installing Linux on a partition in Boot Camp.
If you need to decrypt your disk, Symantec Corporation recommends that you do so from the Mac OS X partition.
For more information on using PGP Desktop with Apple Boot Camp, go to the Symantec Knowledgebase (http://www.symantec.com/business/support/index?pag...) and search for TECH149590 "Using Boot Camp with PGP WDE".
Note: Be sure that your disk is not encrypted (if it is, decrypt the disk before installing Boot Camp) and then uninstall PGP Desktop.
To use Apple Boot Camp in a standalone environment
1
Install Apple Boot Camp.
2
Install PGP Desktop on the Mac OS X partition and complete installation with the setup assistant.
3
Boot into the Windows partition and install PGP Desktop on the Windows. Do not run the setup assistant on the Windows partition.
4 Boot into the Mac OS X partition and encrypt your disk. At this point, if you pause the encryption process while running Mac OS X, you can boot into the Windows partition but you must resume encryption while running Mac OS X.

To use Apple Boot Camp in a PGP Universal Server-managed environment
1 Install Apple Boot Camp.
2 Boot into the Windows partition and install PGP Desktop on the Windows. Do not run the setup assistant on the Windows partition.
3 Install PGP Desktop on the Mac OS X partition and complete enrollment with the setup assistant.
4 While still booted into the Mac OS X partition, begin to encrypt your disk. At this point, if you pause the encryption process while running Mac OS X, you can boot into the Windows partition but you must resume encryption while running Mac OS X.

I suspect Customer Support can help you with your missing customer number.

 

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

Search the Knowledge Base &

Del1Encrypt's picture

I am decrypting the machne now. I will follow these steps once I can resolve any issues with the bootcamp partition. As of this morning I was unable to log into the Windows side. Windows went right into repair mode. I am afraid I ran to much of the setup process in Windows before booting over to the OS X and starting the encryption. I had already created a Key in wondows prior to running the installatin on OS X.

PGP_Ben's picture

Can you hold down the "Option" key at power on of the machine and select which OS to boot from there? Does OS X work to boot from there? if so, it sounds like maybe just the target boot disk selection menu in OS X is not working with our Drive Encryption. I would be interested in hearing your feedback.

If/when you consider your issue resolved, please click Mark As Solution on the most helpful response.

PGP_Ben's picture

I never heard anything back on this thread. Are we okay to mark this issue as resolved?

If/when you consider your issue resolved, please click Mark As Solution on the most helpful response.