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Runtime 216 error on Citrix

Created: 07 Feb 2013 | 4 comments

Hi

I have SEP11 installed on several Citrix servers.  One of the servers is displaying this error when a user tries to access any item that uses Explorer in the Citrix environment:

Runtime 216 error at 77E678DF

Numerous web articles point the finger at the Subseven trojan, however the server's SEP11 client has detected nothing, and a full scan comes up clean.

Any suggestions - would there be any clues in the registry if this is a genuine infection?

Thanks

Comments 4 CommentsJump to latest comment

Ajit Jha's picture

Try scanning with SERT Tool,

http://www.symantec.com/business/support/index?pag...

Regard's

Ajit Jha

Technical Consultant

ASC & STS

SebastianZ's picture

You can try as well the Symantec Power Eraser for scanning:

http://www.symantec.com/business/support/index?pag...

grumbleweed's picture

Thanks for the suggestions, but should I really need to use these tools against a virus that is several years old? If this is a real infection surely the SEP11 client would be detecting it?

Thanks

Mithun Sanghavi's picture

Hello,

What version of SEP 11 are you running?

Secondly, is the SEP installed with only AV/AS feature??

Check this Article:

Error Message: Runtime Error 216

http://support.microsoft.com/kb/259279?wa=wsignin1.0

Secondly, I would suggest you to run a Scan with SERT tool.

http://www.symantec.com/docs/TECH131732

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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