Runtime 216 error on Citrix
Created: 07 Feb 2013 | 4 comments
Hi
I have SEP11 installed on several Citrix servers. One of the servers is displaying this error when a user tries to access any item that uses Explorer in the Citrix environment:
Runtime 216 error at 77E678DF
Numerous web articles point the finger at the Subseven trojan, however the server's SEP11 client has detected nothing, and a full scan comes up clean.
Any suggestions - would there be any clues in the registry if this is a genuine infection?
Thanks
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Comments 4 Comments • Jump to latest comment
Try scanning with SERT Tool,
http://www.symantec.com/business/support/index?pag...
Regard's
Ajit Jha
Technical Consultant
ASC & STS
You can try as well the Symantec Power Eraser for scanning:
http://www.symantec.com/business/support/index?pag...
Thanks for the suggestions, but should I really need to use these tools against a virus that is several years old? If this is a real infection surely the SEP11 client would be detecting it?
Thanks
Hello,
What version of SEP 11 are you running?
Secondly, is the SEP installed with only AV/AS feature??
Check this Article:
Error Message: Runtime Error 216
http://support.microsoft.com/kb/259279?wa=wsignin1.0
Secondly, I would suggest you to run a Scan with SERT tool.
http://www.symantec.com/docs/TECH131732
Hope that helps!!
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
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