Endpoint Protection

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  • 1.  Runtime Error!

    Posted May 04, 2011 01:39 PM

    I have Symantec Antivirus version 10.1.5.5000 and it seems to work perfectly. I can run Quick and Full scans and they report 'no problems' detected. However, I get a pop-up window, at startup and periodically during sessions, which reports a Runtime Error!

    The banner reads:

    Microsoft Visual C++ Runtime Library

    In the body:

    Program C\:Program Files\Symantic Antivirus\Rtvscan.exe

    This application has requested the Runtime to terminate it in an unusual way.

    Please contact the application's support team for more information.

                                                OK

    Does any one know what this means and whether I have a problem? If so, how do I resolve the problem and/or how do I get rid of the pop-up window?

    Mike30

       



  • 2.  RE: Runtime Error!

    Trusted Advisor
    Posted May 04, 2011 02:19 PM

    Hello,

    Fixes in Maintenance Release 10 of Symantec AntiVirus 10.1 seems to be addressing this issue.

     

     

    RTVSCAN uses 100% of CPU for 5-60 minutes
    Fix ID: 1879071
    Symptom: Rtvscan.exe may consume 100% of available CPU for a period of 5-60 minutes. The issue is intermittent.
    Solution: Rtvscan.exe was modified to prevent a case where the IDB processing logic could get into a loop, consuming all CPU.
     
    Blue screen: PAGE_FAULT_IN_NONPAGED_AREA (50) referencing Savrt
    Fix ID: 1898155
    Symptom: Computer crashes (blue screen) with bug check 50 (PAGE_FAULT_IN_NONPAGED_AREA) when the File System AutoProtect "SmartScan" feature is enabled.
    Solution: The Real-time Protection (File System AutoProtect) driver was modified to properly clean up an internal cache when an application terminates, leaving handles open.
     
     
    I would suggest you to Migrate.