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Safest way to uninstall SEP 12.1 RU1 MP1 ?

Created: 05 Nov 2012 • Updated: 04 Dec 2012 | 11 comments
This issue has been solved. See solution.

Hi,

In order to troubleshoot issue on with the Cisco VPN Client, what is the way to safely remove SEP 12.1 RU1 MP1 client ?

this issue is affecting all of my Windows XP SP3 production support team, right after SEP 12.1 RU1 MP1 32 bit is deployed, the laptop is no longer able to connect to the VPN. Uninstalling the SEP client resulting in BSoD.

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Ashish-Sharma's picture

HI,

Check this

Methods for uninstalling Symantec Endpoint Protection

Uninstall options include:

 

http://www.symantec.com/business/support/index?page=content&id=TECH184988

 

How to uninstall the Symantec Endpoint Protection Client using the Microsoft Installer (MSI) command line interface

http://www.symantec.com/business/support/index?page=content&id=TECH102470

SEP client remove for add/remove program.

Or

How to manually uninstall Symantec Endpoint Protection client from Windows Vista, Windows 7, and Windows 2008 32-bit

 
 
How to manually uninstall Symantec Endpoint Protection Manager 12.1 on all Windows operating systems
 
 
Manual uninstall documents for Symantec Endpoint Protection
 
 
 
Last option

Have you tried running cleanwipe? See thread on obtaining it:

https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal

 

Thanks In Advance

Ashish Sharma

 

 

Mithun Sanghavi's picture

Hello,

To understand the Root cause in your case, I would suggest you to pick 1 of the client machines and uninstall SEP components 1 after another from the Add / Remove Programs.

Control Panel >> Add/ Remove Programs >> Symantec Endpoint Protection >> Modify

This is to understand which component is causing this issue to occur and also keep the SEP protection on the laptops at the same time.

In case you want to uninstall SEP completely, then you may take either of the 4 ways.

1) Uninstall from Add /Remove Programs

2) Uninstall Manually

3) Symantec CleanWipe for SEP 12.1

4) SEPUninstaller (available in Tools DVD \NoSupport\SEPUninstaller

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

.Brian's picture

John,

Remove the application and device control component only. This may be the likely cause. Same issue here, removed ADC, everything than worked fine.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

John Santana's picture

Thanks Brian,

does this helps: http://www.symantec.com/business/support/index?page=content&id=TECH165012 ? or the samething for manages SEP client ?

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

.Brian's picture

Yes, you can follow that KB article to remove the component.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Ariv's picture

Hi,

I understand that you have issues in connecting to VPN. Did you try disabling NTP and check? If you are not able to disable NTP then goto Add/ Remove Programs -> Symantec Endpoint Protection -> Modify  and remove NTP componenet alone on one machine and check.

John Santana's picture

how is that possible for one client only ?

I assume that after the client uninstalled that component, the SEPM server will enable or install it again ?

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

Ariv's picture

Hi John,

Make sure that the group where this client located doesn't have any clinet installation packages assigned.

Though the NTP (FW and IPS) policies configured on the SEPM for this container if the client doesn't have the NTP component installed then those policies won't be effecftive.

 

Ashish-Sharma's picture

HI,

You can create New Group and Move client .

How to add or remove features to existing Symantec Endpoint Protection (SEP) client installations

http://www.symantec.com/business/support/index?page=content&id=TECH90936

 

Check this thread

https://www-secure.symantec.com/connect/forums/remove-ntp-feature-some-client

Thanks In Advance

Ashish Sharma

 

 

SOLUTION
John Santana's picture

Cool, thanks Ashish for the assistance !

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.