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same media id for 2 tape. how to change ?

Created: 09 Aug 2013 | 6 comments

Hello,

i run BE on W2003 r2 with an IBM ts 2250 tape drive

2 tape have the same id, so when i put one or the other into the tape drive and  trying to change the label, both of them change of label.

how to change the media id for correctly identify  my 2 tapes ?

thanks

Operating Systems:

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VJware's picture

Try deleting the tape from Backup Exec and then inventory it.

Kunal.Mudliyar's picture

Media ID, which is a unique label assigned by Backup Exec to the individual media used in Backup Exec 2 tapes can have the same media label but not the media ID
http://www.symantec.com/docs/HOWTO73325

I am guessing you have 2 tapes with the same label lets call them tape 1 and tape 2

Got the storage tab and all assoiated both the tapes to Retired Media and delete the entries from the retired media

Now inventory the tape 1 of which you want to change the label by Runing a label job and give this tape a new name (this will erase all the data of the tape)

Once the tape 1 has a new lable insert the tape 2 and inventory it.

Technical Support

Symantec

Colin Weaver's picture

We have had the odd report of tapes reporting the same media guid (even though this should be impossible) and this causes a conflict between either the manually defined labels or barcodes depending on which you use in your environment and can cause all sorts of problems with things like duplicate tape names, inventory jobs not returning the correct tape label or invalid tape names being used when restore jobs ask you to insert a tape.

At this current time we believe that the tapes themselves are the cause of this type of issue issue and the only fix that we have so far been able to suggest (but cannot confirm a fix yet) is try to completely reformat/erase any affected tapes using utilities priovided by your tape drive hardware vendor. Backup Exec Erase jobs do not change the identifiers stored on the tapes themselves, it is possible that something from the hardware vendor might be able to do this.

 

EDIT: If this does not help please log a formal support case as although we are aware of it, none of the existing customers have allowed us to troubleshoot as far as identifying the cause and provide a proper fix. Please make sure you mention TECH198615 if you do log a formal support case.

Kim Mortensen - IT Forum's picture

One of our customers has the same problem in BE 12.5 SP4. But here sudently the Label names are also the same ?????

I'll try to wipe one of the tapes that reports same media ID (just by running HP Tape Tools on it), and after test, I'll try to create original Label in BE, and check if the Media ID is still the same. I'll post result.

 

Kind Regards
Kim

Kim Mortensen - IT Forum's picture

Hi there

Same problem. Removed one of the tapes, completly ! Then add'et it again, labled it with a different name, now tapes with same media ID all are called the new name. How can BE generate a new media ID ?

It seems that the BE database is kind off confused !

 

Kind Regards
Kim

bbroad11's picture

I am having this problem today. 12 new tapes, 3 of them managed to show as a new tape. Change the label on them and any tape inserted after that showed as the same label. (i.e. i named on January and the rest showed as january with the same media ID). Tried cleaning the drive as well as formatting the tapes with the same result. Everytime I inventory I get the same Media ID. Old tapes do not have this issue. Can only assume it is the tapes problem, but it is the same brand and model as the tapes that have worked correctly for over a year. 

In all of my years, I have never seen this before. Any ideas out of anyone? 

 

Backup Exec 2012 with SP1(worst backup exec ever)

Server 2008 R2

Tandberg Tape drive