Same old thing with Snapshot error warning
I just took over duties of our backups and noticed a lot of issues. Primairly, file backups were not running so I removed the jobs that were there and rebuilt them. To preface, we use DSFR replication technology to copy files from various servers throughout our domain and I just run a couple of backup sets right on the backup server. Note that we are backing up a SharePoint site and an Exchange server and no erros were being pulled. However, as soon as I began to run basic file backup, I get the snapshot error below:
"The job completed successfully. However, the following conditions were encountered:
A snapshot operation required by this job was unsuccessful. Check the job log and the Windows Event Viewer for additional information."
I have seen this peppered throughout the forums but they usually had another more specific error listed in the alert wanring. There was alot to be said about Advance Open File service so I disabled it on these backups sets but the error still occurs. I checked the event log and I am pulling VSS event ID's 13 and then immediately 12292. I looked this up on Microsoft's website and there was a KB article that stated that our backup software may be "This event can be caused by running backup software containing a 32-bit Volume Shadow Copy service (VSS) requester on a 64-bit version of Windows. In this case, you should contact the backup software vendor."
I am not sure if this is true and that is why I post. We currently run Backup Exec 2012 version 14.0 Rev. 1798 (64-bit) on Windows Server 2008 R2 standard. Please help with something. While it looks like the backups are working, I am not entirely certain. Is it possible that either my software or its backup agent is running a 32-bit version of the VSS requestor?
Thanks in advance for the help.