Satisfaction Survey Reports
Chris Akeroyd
January 23rd, 2009
How do you report on the satisfaction surveys in the help desk software?
Filed under: Helpdesk Solution, Endpoint Management and Virtualization
How do you report on the satisfaction surveys in the help desk software?
Reports Tab -> Incident Management -> Incidents -> Helpdesk -> Service Level -> Incidents by Overall Satisfaction
It is a graph report, with a drill-down to see that actual incidents within a given satisfaction level
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