Satisfaction Survey Reports
Updated: 22 May 2010 | 1 comment
How do you report on the satisfaction surveys in the help desk software?
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How do you report on the satisfaction surveys in the help desk software?
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Reports Tab -> Incident Management -> Incidents -> Helpdesk -> Service Level -> Incidents by Overall Satisfaction
It is a graph report, with a drill-down to see that actual incidents within a given satisfaction level
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