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Satisfaction Survey results

Updated: 21 May 2010 | 1 comment
yabru's picture
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Hi,

Does anyone know how to get the results from the Satisfaction surveys?
Can this be done in graph format or just figures?

Regards Steve

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bgreen's picture
14
May
2009
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Satisfaction Report

Steve,

Out of the box, there is a somewhat limited capability to report on the satisfaction survey results.  The overall score is stored as a standalone field in the workitem record, with the individual scores from each question present in the AuxData and comments.  I believe that, out of the box, the only field reported on is the Overall Score.

There is at least one out-of-the box satisfaction report, located under Reports -> Incident Management -> Incidents -> Helpdesk -> Service Level : Incidents by Overall Satisfaction.  If I remember correctly, this report can be viewed as both a graph and a table.

Hope this helps,

Brad