Many thanks, SJ!
I have had a look at that 64-bit Win2008 server's log. Some notable entries:
>20/08/2010, 10:31:34 GMT -> LuComServer version: 3.2.0.26
That's a very old version of LiveUpdate. It's the one that shipped with 10.2's very first release. Windows 2008 support was introduced in 10.2 MR1 and 10.2 MR2 had a later version of LU (3.3.061) so you are definitely not running the latest release of 10.2.
You can't go wrong by ensuring that you have the latest available 3.3.0.96 LU client installed. (You can get it from
http://www.symantec.com/techsupp/home_homeoffice/products/lu/lu/files.html, but may need to re-register SAV afterwards.... you're really best off upgrading to SAV 10.2 MR4.)
At the moment, this server is attempting to contact Internet LiveUpdate servers, and failing every time:
>20/08/2010, 10:32:20 GMT -> EVENT - SERVER SELECTION FAILED EVENT - LiveUpdate failed to connect to server liveupdate.symantecliveupdate.com at path via a HTTP connection. The server connection attempt failed with a return code of 1814, LiveUpdate could not retrieve the catalog file of available Symantec product and component updates.
>20/08/2010, 10:33:05 GMT -> EVENT - SERVER SELECTION FAILED EVENT - LiveUpdate failed to connect to server liveupdate.symantec.com at path via a HTTP connection. The server connection attempt failed with a return code of 1814, LiveUpdate could not retrieve the catalog file of available Symantec product and component updates.
>20/08/2010, 10:33:50 GMT -> EVENT - SERVER SELECTION FAILED EVENT - LiveUpdate failed to connect to server update.symantec.com at path /opt/content/onramp via a FTP connection. The server connection attempt failed with a return code of 1814, LiveUpdate could not retrieve the catalog file of available Symantec product and component updates.
>20/08/2010, 10:33:50 GMT -> EVENT - SESSION END FAILED EVENT - The LiveUpdate session ran in Silent Mode. LiveUpdate found 0 updates available, of which 0 were installed and 0 failed to install. The LiveUpdate session exited with a return code of 1814, LiveUpdate could not retrieve the catalog file of available Symantec product and component updates.
A few weeks ago they were happily connecting to your LUA 2.x server's default Distribution Center, clu-prod. The final success:
>03/08/2010, 06:24:36 GMT -> EVENT - SERVER SELECTION SUCCESSFUL EVENT - LiveUpdate connected to server huritsav[**********] at path /clu-prod via a HTTP connection. The server connection connected with a return code of 200, Successfully download TRI file
>03/08/2010, 06:24:36 GMT -> EVENT - SESSION END SUCCESSFUL EVENT - The LiveUpdate session ran in Silent Mode. LiveUpdate found 1 updates available, of which 1 were installed and 0 failed to install. The LiveUpdate session exited with a return code of 1800, Success
Something changed at that time- any idea what it may have been-? Was something updated on the server? Was the server rebooted that day after something new was installed, maybe?
For the moment: place the Settings.Hosts.LiveUpdate file (exported from huritsav's LUA 2.x GUI) into the Win2008 server's LiveUpdate folder. Run "luall.exe" and it will go back to retrieving materials from huritsav.
Please let the forum know of your progress!
Thanks and best regards,
Mick