Endpoint Protection

Hi there at Symantec Forums!

I'd like to make some exclusions from auto-protect  for the client programm folder (and it's containing executables) which is normally located in c:\program files\app\ on every client computer running SAV 10. I found out that this can be done by unsing the client auto-protect options in SSC by adding folders. But how do I have to place the path for the client here? Just adding 'program files\app' odre do I have to type 'C.\program files\app' or whta is the terminus for that?

And how long does it normally take to transfer this (new) information to the client so that it'll take effect?


Thanks for your answers!
DWM IT

Hi,
Provide the full path c:\program files\app\excutable.exe

Exclusions that you configure for Auto-Protect scans are not recognized by manual and scheduled scans and vice versa. Exclusions are configured separately for manual, scheduled, and Auto-Protect scans. You can only exclude a security risk from all scans on client computers by configuring it globally.
Cheers!
Pete

Hi Pete!

Hm, but there are several executable programs in this Folder becaus the app has severall modules. So I have to exclude every *.EXE als a full path?

Greetz!
DWMIT

Hey,

in that case exclude the folder, c:\program files\app\ this will eclude the files/folders within the app folder.

On your own risk :-)

Pete!

Yep, thanks for the quick answer. The folder will be scanned manually every week. How long will it take to see the effect?
Thank you!

BTW: The description in the Symantec KB articles herefor could be more precisely.

Hello,

so either create global exception or add in manual excaption/scheduled exception/autoportect exception.

The client contacts the SAV server, the new GRC.dat will be pushed on to the client, since there is new policy included(exception), the client will have the latest configuration.


Pete