Endpoint Protection

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  • 1.  SAV 10.2.0.276 detects Trojan horse in its own quarantine directory.

    Posted Jul 06, 2007 11:43 AM
    Any idea why this is happening? we do a manual scan and nothing is detected.. purge IE cache and reboot, nothing found for about two weeks, then all of a sudden, lots of detection.... No other machines on the network are experiencing this problem. User is internet savvy for what its worth.. so I am surprised this machine is complaining.
     
    Risk,Action,Count,Filename,Risk Type,Original Location,Computer,User,Status,Current Location,Primary Action,Secondary Action,Logged By,Action Description,Date
    Bloodhound.Olexe,Quarantined,1,APQ63FA.tmp,Heuristics,C:\ProgramData\Symantec\SRTSP\Quarantine\,SD-DC03,dilberc,Infected,Quarantine,Quarantine,Delete,Auto-Protect scan,The file was quarantined successfully.,7/6/2007 9:12:07 AM
    Trojan Horse,Quarantined,2,APQ3579.tmp,File,C:\ProgramData\Symantec\SRTSP\Quarantine\,SD-DC03,dilberc,Infected,Quarantine,Quarantine,Delete,Auto-Protect scan,The file was quarantined successfully.,7/6/2007 9:11:56 AM
    Bloodhound.Olexe,Quarantined,1,APQD8E.tmp,Heuristics,C:\ProgramData\Symantec\SRTSP\Quarantine\,SD-DC03,dilberc,Infected,Quarantine,Quarantine,Delete,Auto-Protect scan,The file was quarantined successfully.,7/6/2007 9:11:45 AM
    Trojan Horse,Quarantined,2,APQDFD9.tmp,File,C:\ProgramData\Symantec\SRTSP\Quarantine\,SD-DC03,dilberc,Infected,Quarantine,Quarantine,Delete,Auto-Protect scan,The file was quarantined successfully.,7/6/2007 9:11:36 AM
    Bloodhound.Olexe,Quarantined,1,APQB66F.tmp,Heuristics,C:\ProgramData\Symantec\SRTSP\Quarantine\,SD-DC03,dilberc,Infected,Quarantine,Quarantine,Delete,Auto-Protect scan,The file was quarantined successfully.,7/6/2007 9:11:24 AM
    Trojan Horse,Quarantined,2,APQ8740.tmp,File,C:\ProgramData\Symantec\SRTSP\Quarantine\,SD-DC03,dilberc,Infected,Quarantine,Quarantine,Delete,Auto-Protect scan,The file was quarantined successfully.,7/6/2007 9:11:13 AM
    Bloodhound.Olexe,Quarantined,1,APQ5A3B.tmp,Heuristics,C:\ProgramData\Symantec\SRTSP\Quarantine\,SD-DC03,dilberc,Infected,Quarantine,Quarantine,Delete,Auto-Protect scan,The file was quarantined successfully.,7/6/2007 9:11:02 AM
    Trojan Horse,Quarantined,2,APQ28AF.tmp,File,C:\ProgramData\Symantec\SRTSP\Quarantine\,SD-DC03,dilberc,Infected,Quarantine,Quarantine,Delete,Auto-Protect scan,The file was quarantined successfully.,7/6/2007 9:10:51 AM
    


  • 2.  RE: SAV 10.2.0.276 detects Trojan horse in its own quarantine directory.

    Posted Apr 04, 2009 12:14 AM

    I have the exact same problem, The same version of Symantec and virtually the same Trojans that appear in the quarantine directory as you.
    Did you find out what the problem was?

    Dean Parish



  • 3.  RE: SAV 10.2.0.276 detects Trojan horse in its own quarantine directory.

    Posted Apr 04, 2009 12:15 AM



  • 4.  RE: SAV 10.2.0.276 detects Trojan horse in its own quarantine directory.

    Posted Apr 04, 2009 06:08 PM
    Log a case with Symantec and ask for symdeltemp.exe. If this is a false positive, That might resolve the problem.


  • 5.  RE: SAV 10.2.0.276 detects Trojan horse in its own quarantine directory.

    Posted Apr 07, 2009 12:04 AM
    It happens to our PCs when we do a full system scan. We're using SAV 10

    I think it has to do with how SAV handles the quarantine folder. All the files in the quarantine are not encrypted - i.e. they retain the same file structure but with a different file name to prevent accidentally running the malware through some other programs. Naturally, when you run a full scan and passes through this folder. You'd have alerts again.

    I suggest you delete the files in the quarantine folder through the client security. Your user being internet savvy would probably have cookies, webpages, scripts of pop-ups, etc in quarantine.

    If you want to go a bit further, add the folder to your exemptions and change the way your AV deals with files of whatever extension that was the files quarantined and have them be deleted as a first action.


  • 6.  RE: SAV 10.2.0.276 detects Trojan horse in its own quarantine directory.

    Posted Apr 16, 2009 04:12 AM
    Hi darish,

    Pls submit some samples to Symantec team. When you get the tracking number , log a case with them and ask them about it.

    Rgrds,
    SAM


  • 7.  RE: SAV 10.2.0.276 detects Trojan horse in its own quarantine directory.

    Posted Apr 16, 2009 04:12 AM