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sav 7.5 version error

Created: 21 May 2013 • Updated: 21 May 2013 | 6 comments


My server downloaded an update for antivirus updates for nav 7.5 corp edition, and windows event viewer is showing event ID #39 stating that it has detected a problem with the virus definitions on this computer and has rolled back the computer to the most recent set of valid definition files.

Any  Ideas???



Operating Systems:

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ᗺrian's picture

They may be corrupt. Have you tried running a repair on the client?

Just as an fyi, this is End of Life

End of Life announcement for Symantec AntiVirus Corporate Edition and Symantec Client Security

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Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Cameron_W's picture

SAV 7.5, it was actually still called norton back then, original end of life was in 2001. I would highly recommend installing either the latest version of SEP 11 or SEP 12.1 on this machine and any other machine in your environment that may still be using 7.5

If I was able to help resolve your issue please mark my post as solution.

Chetan Savade's picture


On July 4, 2012, SAV 10.x and SCS 3.x reached End of Support Life (EOSL).  This includes ALL maintenance packs and patches.

We recommend you upgrade to the latest version of Symantec Endpoint Protection, which as of today is version 12.1 RU2 MP1.

There is no cost to upgrade for customers with a current maintenance contract; However you may find that additional or updated hardware is required.

Use the latest SEP version and stay protected.


Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Mick2009's picture

Hi Lenny,

"Thumbs up" to the above.  Do not entrust your company's security to a product that has been unsupported for so many years!  Today's threats are far more sophisticated than NAV 7.5 was ever designed to fight.  Please upgrade to SEP 11 or SEP 12.1 as soon as possible.

Many thanks!


With thanks and best regards,


Mick2009's picture

Just a reminder to anyone still using SAV: please do upgrade to SEP as soon as possible.  That product is no longer supported.  New definitions have been released for SAV 10.x long after support ended, in order to allow admins ample time to migrate.  These are just a courtesy and can be discontinued at any time.

Please do act now in order to remain protected!

With thanks and best regards,